Don’t suck at instant messaging

In my company instant messaging dominates. It’s a powerful communication tool but also dangerous if you suck at it. It’s dangerous because when you IM me, you’re interrupting my workflow. If you do it well (and for the right reasons) I’m glad you wrote to me. If you do it badly or for the wrong reasons, I resent the disruption and wonder if I hired the wrong person.

You’re under the microscope whenever you send an instant message. Fortunately, it’s easy to rock IM. Below are a checklist and 11 real examples from my message flow.

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