Description |
Do you want to be a pioneer in energy efficiency?
Business Week named OPOWER (formerly Positive Energy), one of the Top 50 Tech start-ups to know about. Our company continues to expand and we are adding a Program Manager to our Operations team, to ensure our client partnerships remain strong and continue to grow.
About the Job
As a Program Manager at Positive Energy you will be 100% responsible for the success of our Home Energy Reporting platform-enabled programs with our utility partners. You will lead client relationships, and the deployments of our cutting-edge product suite for our utility clients. You will be responsible for ensuring the program is delivered on-time and under-budget, thereby exceeding the client's expectations. Once delivered, you will also be responsible for the ongoing success of the program, driving any changes necessary to improve the program, and deepening the ongoing customer relationships. You will lead a cross-functional team of integration engineers, energy efficiency experts, statisticians, scientists, and customer-service personnel to both deploy the program, and maintain its success for the life of the contract. Your program success will be measured by a set of clear, critical metrics including the amount of energy the program saved. You will also work with key sales personnel and executives to ensure each client relationship grows over time.
This is an ideal job for a business leader with technical aptitude, a true program manager, who wants to be part of a rapidly growing startup, and contribute to our success by delivering our world-class product suite and ongoing services to our clients.
Responsibilities
* Once a contract is signed, become the client's main point of contact.
* Develop solid, trusting relationships with the client and grow them over time
* Lead the initial program implementation by working closely with the utility client externally, and the Implementation Engineering and Program Design teams internally
* Identify the tasks needed to complete the implementation
* Set and drive the project plan
* Manage and coordinate the resolution of all deployment issues
* Once programs are fully deployed, you will remain the program owner for the life of the program, ensuring all ongoing customer-service, technical, and program design opportunities are managed effectively.
* You will manage multiple client programs, including implementations, at any given time.
About the Company
Founded in June 2007, OPOWER creates innovative software products that promote energy efficiency by empowering residential consumers to make better decisions on their energy usage. Through a platform which delivers home energy reports, robust online tools, insights based on data analytics, and customer service tools, OPOWER is reshaping the outlook on home energy demand and achieving unprecedented energy savings across hundreds of thousands of households. The company is well funded and making big headlines as they stay on track to saving enough energy to power a city of 75,000 homes and to reaching one million households by the end of 2009.
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Requirements |
About You
* You have a BS or MS in a computer-related or other technical/analytical field. MBA and/or MIS are preferred.
* You have 3-5 years of project management experience in a rapidly-paced consulting/services and/or software implementation environment
* You love working with clients, leading a team, and delivering world-class technical projects with high quality. You are equally comfortable working with project managers, business analysts, engineers, and business executives. You also have worked closely with internal product managers and software development teams to get new software and software-related services implemented. You take full ownership of your client programs as if they are your own, personal small-business.
* You understand that the success of each project with each client will determine whether the client remains with us, and that you own making that success a reality both initially and for the life of the contract.
* You thrive when given the opportunity to work on multiple projects simultaneously, and have the ability to make multi-tasking look effortless.
* You have working knowledge of how to build an effective project plan that takes into account technical details, internal and external dependencies, shared resources, and risks.
* You understand technical concepts, including application architecture, data relationships and features at a deep functional level. This helps you identify problems with prospective implementations (and your project schedules).
* You are a business leader who understands that technical and operational decisions will have business implications, and these factors are integral to your decision-making calculus.
* You are an excellent communicator who can work well with clients remotely, and move projects along using conference calls, Webex, wikis, and other project management tools.
* You have an eye towards process improvement and efficiency and are not satisfied until you feel you've been able to exceed the expectations of clients and internal stakeholders.
* Traveling 15%-20% of the time to meet with a client's project team for key milestones is what you know allows you to establish a strong relationship with the client, enabling you to get the job done right.
* You function well in a fast-paced, informal environment where constant change is the norm and the bar for delivering results is set high.
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