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NurseWise/Nurse Response Registered Nurse - Bilingual (Spanish)Job Title: NurseWise/Nurse Response Registered Nurse - Bilingual (Spanish)Job Type: Full-TimeLocation: Tempe, AZJob Description:Position Purpose:Triage inbound calls for a 24 hour per day/7 day a week operation (gathering problem information, selecting appropriate triage guidelines, disposition(s) and care advice based on data base protocols and department policies and procedures). Provide clinical information and education for inbound and outbound calls; provide oversight and support to the NurseWise/ Nurse Response non-clinical staff when they are assisting members/consumers; oversee and manage clinical call queues; perform duties and responsibilities as related to the various disease management programs and SSI programs (Health Risk Assessments); secure and maintain professional licenses.Knowledge/Experience:Triage RNGraduate certificate from an accredited nursing program. Prefer at least 5 years of combined experience in pediatrics, obstetrics, home health, community health or school nursing, or emergency nursing. Current RN license without restriction in the state of residence. Expected to secure and maintain additional professional licenses in required states as determined by the business unit. Strong computer skills required, including experience with Microsoft office and/or data entry systems. Must possess and demonstrate strong abilities in data entry, typing, call documentation and customer service skills including active listening. Experience in telephonic triage and/or managed care setting preferred. Bilingual in Spanish required.Position Responsibilities:. Possess and maintain a thorough grasp of clinical knowledge (i.e. pertaining to various disease states, medications, treatments, etc).. Comply with Federal and respective state's laws regulating health management organizations and telephone information centers.. Comply with all department standards and policies and procedures.. Maintain clinical assessment skills and required licenses and CEUs.. Apply primary nursing knowledge while performing all aspects of assigned tasks.. Conduct thorough and sound nursing assessments of callers' presenting symptoms. Develop, implement, and evaluate a plan of care for each caller presenting symptoms. Answer all calls in a timely manner. Interact with callers and other staff in a polite and courteous manner. Maintain confidentiality of all caller and personnel issues. Document all call inquiries according to department policies and procedures. Participate in the collection of data for department QI/QA projects. Make manager aware of any situation that may effect the performance, morale, or safety of the department, or its staff members. Work effectively with coworkers to maintain and improve operation.. Participate in staff meetings and trainings.. Promote recovery concepts and inspire hope.
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