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Job summaryLocation:Glendale, CO, United States, North AmericaCareer Level:1 - 5 Years of ExperienceEducation:High SchoolJob type:Full timePositions:2Salary:NegotiableApply before:16 Jan, 2012Apply now E-mail to a friend Return to listPortuguese, Spanish and English TAC Help Desk Coordinator- Job 4383About this jobResponsibilities: Under immediate supervision of a Lead, responds to and diagnoses problems through phone calls via the support center or electronic online support requests submitted by customers. Includes problem recognition, research, isolation, resolution, and follow-up steps. Requires experience and understanding of IT environments to include PCs' and business environment IT infrastructure. Must be able to resolve first-tier problems within 15 minutes, while more complex problems are escalated to second-tier or third-tier support. Involves the use of a Standard Operating Procedure management database and web site as well as a help desk call tracking system.DutiesQualifications: Minimum 1 year experience with customer service in a corporate/business environment.Fluent in Portuguese, Spanish and English - written and verbal fluency to provide phone support and document support requests fully.High School education and some technical training or equivalent experience.Knowledge of Personal Computer (PC) hardware and software (Microsoft OS and applications), and LAN/WAN.Strong customer service background.Excellent telephone presence.Strong people and team skills.Strong commuication skills.Strong organizational skills and ability to prioritize work tasks during shift.Must be willing to accept available shift assignment based on TAC hours of operation.Job keywords/tags: spanish,portuguese,IT,customer service
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