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Job summaryLocation:Glendale, CO, United States, North AmericaCareer Level:Not SpecifiedEducation:High SchoolJob type:ContractPositions:1Salary:NegotiableApply now E-mail to a friend Return to listBilingual (Portuguese/Spanish) IT Support & Operations Tech- JOB 5549About this jobResponsibilities: Under immediate supervision of a Lead the Bilingual IT Support Tech responds to and diagnoses problems through phone calls via the support center or electronic online support requests submitted by customers.Includes problem recognition, research, isolation, resolution, and follow-up steps. Requires experience and understanding of IT environments to include PCs' and business environment IT infrastructure. Must be able to resolve first-tier problems within 15 minutes, while more complex problems are escalated to second-tier or third-tier support.Involves the use of web-based knowledge base articles as well as a help desk call tracking system. Please contact Ashlee Dictor for more informationDutiesQualifications: Experience with customer service in a corporate/business environment, experience on a service desk a plus.High School education and some technical training or equivalent experience. Knowledge of Personal Computer (PC) hardware and software (Microsoft OS and applications), and knowledge of LAN/WAN a plus. Strong customer service background, excellent telephone presence, strong people and team skills, strong commuication skills, ability to assimilate written instructions and analyze a situation, adaptable to a dynamic work environment.Strong organizational skills and ability to prioritize work tasks during shift.Must be willing to accept available shift assignment based on TAC hours of operation. Verbal and written fluency in Portuguese and/or Spanish a plus.Excellent attendance requiredHKA is an EEO Employer and fully cooperates in the enforcement of Federal and State immigration laws.Job keywords/tags: Bilingual,portuguese,spanish,customer service,IT
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