Description |
A strong predictor of success for the Customer Care Representative is the ability to multi-task with many, equally important tasks in a fast-paced atmosphere while continuing to provide world-class service to every customer, and collaboration within other internal teams such as product support and sales. Key Accountabilities: Provide analysis, diagnosis, and troubleshooting of customer queries via phone, email, and online chat on a daily basis Become comfortable and consistent in use with RSs Customer Relationship Management (CRM) tool in order to be compliant with all documentation requirements Diffuse potentially volatile situations by communicating using the Rosetta Stone personality that is friendly, approachable, professional and trustworthy Full ownership of the customer until issue has been resolved successfully Develop full understanding of Rosetta Stone policies and quickly act on them to make fast, consistent decisions with all customer inquiries Requirements: Must be Fluent in Spanish- reading, writing, and speaking High school graduate or equivalent Proven ability to thrive in a fast paced work environment Basic computer skills and comfortable entering data while speaking over phone Outstanding work ethic with a proven passion to develop, succeed, and grow Customer Service experience in a customer facing environment (call center or in-person). Strong communication skills with the ability to comfortably interact with customers via phone, email, chat, etc. Preferred Skills and/or Education: Completion of college level work Ability to work flexible hours based on workforce management Possible shifts are 9-6, 11-8, and 1-10 (Decided by hiring manager) Rosetta Stone Ltd. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, state or local laws.
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Requirements |
See job description.
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