BANKING CALL CENTER REPTS-BILINGUAL IN SPANISH - Orlando, Florida, United States
Job information
Posted by: People 2.0 Global, Inc.  Hiring entity type: Other  Work authorization: Existing work authorization required for United States Position type: Direct Hire, Full-Time  Compensation: ****** Benefits: See below Relocation: Not specified  Position functions: Banking/Brokerage   Travel: Unspecified  Accept candidates: from anywhere	Languages: Spanish - Fluent   Minimum education: See below  Minimum years experience: See below  Resumes accepted in: Cover letter: No cover letter requested Job code: 238076650 / Latpro-2415194  Date posted: Feb-23-2013 State, Zip: Florida, 32898
Description BANKING CALL CENTER REPTS-BILINGUAL IN SPANISHJob Code: 3771Location: ORLANDO, FL USTravel Involved: Job Type: Temp. to HireJob Level: Entry Level (less than 1 yr. F-T exper.)Education: High School / GED Skills: Marketing & Customer Svc. ->Call Center, Call Center - Inbound, Customer Service, Customer Service Rep., Dispatcher, Telemarketing -Inbound, Telemarketing -OutboundCategory: Marketing & Customer Svc.Compensation: - USD Per YearPosition Summary:Banking Call Center RepresentativeGeneral PurposeAnswer incoming calls from customers to answer inquiries andquestions, handle complaints, troubleshoot problems and provideinformation.Main Job Tasks andResponsibilities* answer calls professionally* respond to customer inquiries* research required information using available resources* handle and resolve customer complaints* provide customers with product and service information* enter customer information* process orders, forms and applications* identify and escalate priority issues* route calls to appropriate resource* follow up customer calls where necessary* complete call logs* high volume call center environment. .* Part Time Hours (25 hours) ONLY!RequirementsEducation and Experience* High Schoold Diploma/GED* proficient in relevant computer applications* knowledge of customer service principles and practices* knowledge of call center telephony and technology* six months or more experience in a call center environment* customer service experience* good data entry/keyboard skills* knowledge of administration and clerical processes* relevant product knowledge* Bilingual in English and Spanish is must.Key Competencies* verbal and written communication skills* listening skills* problem analysis* problem solving* customer service orientation* organizational skills* attention to detail* initiative* judgment* adaptability* team work* stress tolerance* resilience Requirements See job description.

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