Description |
Medical Information Coordinator - Bilingual in KoreanJob Code: 122Division: MedExpertLocation: REDWOOD CITY, CA USTravel Involved: NoneJob Type: Full TimeJob Level: Entry LevelEducation: Associate Degree Skills: Medical Information Coordination ->Phone SupportCategory: Medical Information Communication CenterCompensation: - Position Summary:MedExpertis the world''s leading source of current, unbiased, accurate, andcustomized medical information that allows individuals to make themost appropriate medical decisions for themselves and theirfamilies.TheMedExpert team is currently looking for exceptional people to joinus.Summary:Reporting to theCommunication Center Supervisor, the Medical InformationCoordinator will be responsible for the daily intake of member callsand managing case episodes. The job involves a combination ofcustomer service capabilities, personal skills in communication,computers and problem solving ability. Applicants must be able tocapture details with a pleasant telephone manner in a fast pacedenvironment.EssentialFunction: * Use MedExpert computerapplications daily. * Initiate and assist withthe resolution of member questions. * Consult closely withMedical Directors to develop and follow case strategy according tocurrent research and utilizing MedExpert medical informatics tools. * Provide program services,primarily by phone, according to MedExpert policies and procedures. * Engage in patientinteraction and case management which includes organizing andtransferring medical reports, referral to appropriate plan benefitresources, and handling other processes to empower the patient. * Solve problems and educatemembers on insurance and benefit questions, eligibility status,insurance coverage and other client requirements. * Conduct member assessmentsthrough patient satisfaction tools and outcome measures generated bythe system.RequirementsRequired Attributes:* Must be bilingual inKorean * Twoto three years combined experience in a medical and/or communicationscenter environment * Mustbe organized and detail oriented * Ability to perform multipletasks effectively * Ability to workindependently and adapt to a team approach as necessary * Mustbe skilled in the use of MS Word, Excel, Internet and Intranet use * Excellent oral and writtencommunication skills * Advanced technical orAssociate Degree or higher preferredOtherDetails:**No calls - MedExpertcannot sponsor H1-Visa holders or transfers at this time - Pleaserefer this job posting to any qualified candidates you are in contactwith - No recruiters pleaseEmail this job to a friend!Your Name: Your friend''s email address: OR(NOTE: You need to have an account created in order to refer someone. Clicking this button will allow you to login if you are a returning user or create a Resume Profile if you are a first time user.) Career Center powered by HRsmart
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