Description |
Medical Information Coordinator - Bilingual in Cantonese and MandarinJob Code: 91Division: MedExpertLocation: REDWOOD CITY, CA USTravel Involved: NoneJob Type: Full TimeJob Level: Experienced (Non-Manager)Education: Associate Degree Skills: Medical Information Coordination ->Call Center, Phone SupportCategory: Medical Information Communication CenterCompensation: - Position Summary:Summary:Reporting to the CommunicationCenter Supervisor, the Medical Information Coordinator will beresponsible for the daily intake of member calls and managing caseepisodes. The job involves a combination of customer servicecapabilities, personal skills in communication, computers and problemsolving ability. Applicants must be able to capture details with apleasant telephone manner in an extremely fast pacedenvironment.EssentialFunctions:* Daily use of MedExpertcomputer applications * Initiating and assistingwith the resolution of in-coming member questions * Close consultation withmedical director to develop and follow case trategy according tocurrent research and utilizing MedExpert medical informaticstools * Provide programservices,primarily by phone, according to MedExpert policies andprocedures * Patient interaction andcase management which includes organizing and transferring medicalreports,referral to appropriate plan benefit resources, and otherprocesses to empower the patient * Problem solving andeducating members on insurance and benefit questions, eligibilitystatus, insurance coverage and other client requirements * Conduct memberassessments through patient satisfaction tools and outcome measuresgenerated by the systemRequirementsRequiredAttributes:* Two to three yearscombined experience in a medical and/or call centerenvironment * Must be Bilingual:Cantonese and Mandarin * Must beorganized and detail oriented * Ability to performmultiple tasks effectively * Ability to workindependently and adapt to a team approach as necessary * Must be skilled in theuse of MS Word, Excel, Internet and Intranet use * Excellent oral andwritten communication skills * Advanced technical orAssociate Degree or higher preferredOtherDetails:**No calls - MedExpert cannotsponsor H1-Visa holders or transfers at this time - Please refer thisjob posting to any qualified candidates you are in contact with - Norecruiters pleaseEmail this job to a friend!Your Name: Your friend''s email address: OR(NOTE: You need to have an account created in order to refer someone. Clicking this button will allow you to login if you are a returning user or create a Resume Profile if you are a first time user.) Career Center powered by HRsmart
|
Requirements |
See job description.
|
|
