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Bilingual (Spanish/English) Customer Service Associate - (JG42748)Job Requisition ID: JG42748Job Title: Bilingual (Spanish/English) Customer Service AssociateJob Type: Full-timeLocation: Dublin, OHJob Description:To be considered for these positions please submit your resume to this posting!Fiserv Customer Service Hiring Event (walk- ins welcome!)Candidates will be able to get a real jump start on the interview process by completing our pre-employment computer based assessments and interview. Please ensure you bring a copy of your resume to the job fair and come dressed for success! When: Wednesday March 13th from 2pm-7pmThursday March 21st from 2pm-7pmWhere: 60 Perimeter Drive, Dublin, OH 43017Position Schedules: We are looking for both 1st and 2nd shift schedules. Schedules require working one or both weekend days.Paid Training 8:30am-5pm Monday-Friday for approximately 5 weeks.12% shift differential will apply to some evening hours and all weekend hours!Positions start Monday April 22nd and Monday April 29th6% Language Differential on all hours!Customer Service RepresentativeProvide communications and support for customers and simple problem solving between the company and assigned customers.Job Responsibilities: Under general supervision, respond to basic and routine inquiries through phone or e-mail contact with customers and prospects about the companys products or services. Provide communications and support for customers and simple problem solving between the company and assigned customers. Follow standard scripts and procedures to resolve basic customer questions. Use a computer system to track information, questions, answers, and product orders. Promote and maintain positive customer relations utilizing service excellence techniques. May perform minimal selling and promotion of products and services. Document problems and corrective procedures per established guidelines. May assist in training less experienced associates. Performs other duties as required.Job Requirements:Education RequiredHigh School Diploma or equivalentExperience RequiredOne to two years related experience. Must be able to follow detailed guidelines to arrive at appropriate solutions to customer questions and needsSkills and Knowledge RequiredKnowledge base focused on job duties and skills required to complete assigned tasks, with an intermediate knowledge of the organization in order to answer questions.Good organizational and communications skills and an intermediate level of technical skills. Possess the ability to learn business methods and practices in the financial services industry in general and business unit products in particular.Must be able to work under pressure.Must be able to sit, answer phone calls and use a computer for long periods of time.Fiserv, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace
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