Description |
Sallie Mae (NASDAQ: SLM) is the nation''s No. 1 financial services company specializing in education. Whether college is a long way off or just around the corner, Sallie Mae helps turn education dreams into reality for 25 million customers. With products and services that include college savings programs, scholarship search tools, education loans, tuition insurance and online banking, Sallie Mae offers solutions that help families save, plan, and pay for college. Sallie Mae also provides financial services to hundreds of college campuses as well as to federal and state governments. The Bilingual Collector will effectively communicate with defaulted student loan borrowers via telephone and written notices in order to obtain repayment in full or to establish acceptable payment arrangements. Resolve issues of a non-routine nature as necessary. Perform skip tracing and due diligence functions to ensure compliance of all Federal Regulations. Adheres to the Fair Debt Collection Practices Act as well as all bankruptcy laws both state and federal. Solicits loan consolidation and rehabilitation as appropriate.MUST HAVE: * Fluent in both Spanish and English languages * PC experience in a windows environment * Basic keyboarding skills * Must be able to obtain required License for collecting * High School Diploma or GED * Effective written and verbal communication skills * Ability to follow written and/or verbal instructions * Good mathematical skills including calculator skills * Ability to meet aggressive daily, weekly, and monthly production and quality goals * Strong organizational skills and the ability to meet tight deadlines * Negotiation, counseling and problem solving skills * Ability to work flexible day, evening and weekend hours as required * Ability to learn company collections computer system and phone system Preferred Requirements: * Minimum of six months of progressive work experience * Previous sales or customer service experience Sallie Mae is a federal government contractor. Should this position support a government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions.
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Requirements |
See job description.
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