Call Center Spanish Content Developer, Mid - Reston, Virginia, United States
Job information
Posted by: Booz Allen Hamilton  Hiring entity type: Other  Work authorization: Existing work authorization required for United States Position type: Direct Hire, Full-Time  Compensation: ****** Benefits: See below Relocation: Not specified  Position functions: Customer service & support   Travel: Unspecified  Accept candidates: from anywhere	Languages: Spanish - Fluent   Minimum education: See below  Minimum years experience: See below  Resumes accepted in: Cover letter: No cover letter requested Job code: 243481769 / Latpro-2438237  Date posted: Mar-26-2013 State, Zip: Virginia, 22096
Description Title: Call Center Spanish Content Developer, MidLocation: United States-Virginia-HerndonOther Locations:Key Role:Translate English to develop and maintain Spanish content for a large multi-channel contact center, including phone, email, web, and IVR with several thousand agents located at various sites. Develop and apply updates to scripted responses. Use content management solutions to facilitate development, management, and application of content. Apply knowledge and experience with the Medicare program, including claims processing, policy, and upcoming changes with the affordable care act. Knowledge of healthcare legislation general inquiries, eligibility and enrollment, appeals, SHOP and QHP, state exchanges, partnerships, and CMS federally facilitated exchanges policies. Develop reports to measure performance and identify opportunities to enhance content. Work in a cross functional team interfacing directly with government clients.Basic Qualifications:-2 years of experience with Spanish content development-Ability to translate and authoring Spanish language documents-Ability to obtain a Security clearance-BA or BS degree requiredAdditional Qualifications: -2 years of experience with contact center environments-Experience with Oracle Siebel CRM-Experience with content management systems-Knowledge of affordable care act and health care reform policies-Knowledge of healthcare legislation general inquiries, eligibility and enrollment, appeals, SHOP and QHP, state exchanges, partnerships, and CMS federally facilitated exchanges policies-Possession of excellent oral and written communication skills in Spanish and EnglishClearance:Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.Integrating the full range of consulting capabilities, Booz Allen is the one firm that helps clients solve their toughest problems, working by their side to help them achieve their missions. Booz Allen is committed to delivering results that endure.We are proud of our diverse environment, EOE, M/F/D/V. Requirements See job description.

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