Bilingual Spanish - Customer Service Call Ctr - East Greenbush, New York, United States
Job information
Posted by: Kelly Services  Hiring entity type: Other  Work authorization: Existing work authorization required for United States Position type: Direct Hire, Full-Time  Compensation: ****** Benefits: See below Relocation: Not specified  Position functions: Customer service & support   Travel: Unspecified  Accept candidates: from anywhere	Languages: Spanish - Fluent   Minimum education: See below  Minimum years experience: See below  Resumes accepted in: Cover letter: No cover letter requested Job code: 244016565 / Latpro-2440926  Date posted: Mar-31-2013 State, Zip: New York, 12061
Description Bilingual Spanish Call Center Reps needed for 6month + position in East Greenbush area.Must be able to work between hours of 7am - 8pm$12.00 / hr$13.00 /hr - Bilingual SpanishJob Responsibilities:*Conducts administrative intake and scripted clinical intake of calls for clinical review*Provides quality customer service through interaction with providers, administrative staff and others*Collects and enters confidential information ensuring the highest level of confidentiality in all areas*Refers all calls to a Clinical Reviewer or Supervisor per guidelines*Maintains written documentation according to documentation policy*Provides ongoing telephonic support to providers and office staff related to Clinical Review process*Assists in the orientation and training of new Client Service Representatives in department procedures, protocols, and administrative tasks*Provides administrative support to the Clinical Review Department if needed*Carries out other projects and responsibilities as assigned*Participates and understands scope of responsibility pertaining to ongoing QI ProjectsQualifications:*Proficiency with medical terminology desirable*Computer experience desirable*High School Diploma*Medical assistant or other clinical or medical office experience desirable*Or minimum 6 months Call Center Experience*Customer Service ExperienceScreening required.E-mail resume to: Suzanne.Stark@kellyservices.com Requirements See job description.

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