Description |
The role of the Spanish speaking Clinical Pharmacist in the Pharmacy Advisor team, a leading-edge, start-up program for CVS Caremark, is to provide support and consultation to targeted members regarding the disease state(s) supported by the program. Through the use of sophisticated modeling and systems, we are able to identify members who meet the desired counseling opportunity criteria. Outbound calls are made (with return inbound calls likely) directly to patients. The focus of the discussion is to provide education on new therapies, partner with the patient to solve for non-compliance issues as well as work with the patient and the prescriber to assess the need for supplemental medications based on the unique needs of the patient and their disease state. In addition to working directly with the patient, the Pharmacy Advisor Clinical Pharmacist works very closely with the patient's prescriber, other Pharmacy Advisor staff, as well as other CVS Caremark departments, to address patient issues. Pharmacists in the Pharmacy Advisor program will complete an internal disease-specific training program including learning the innovative skill of behavioral modification and interviewing. The Pharmacists will utilize these skill sets as key drivers to positively impact patient health outcomes. As this is a new program, the Pharmacy Advisor Clinical Pharmacist will have the ability to work in a highly charged, fast paced call center as well as participating in the further development and refinement of work systems, tools, processes and procedures. About Pharmacy Advisor: Pharmacy Advisor is a newly developed program for CVS Caremark. It provides a significant opportunity for all involved to be a part of an exciting, new clinical program for CVS Caremark. The Pharmacy Advisor operations team will have a direct impact on the health and outcomes for patients with chronic disease states. Pharmacists and Technicians will receive messaging at critical points in care, use enhanced computer systems and leverage behavior modification/interviewing techniques that can be instrumental in driving optimal health outcomes and to provide personalized support to our targeted members. The start-up team will be located in Scottsdale (Shea facility) and will work together to demonstrate the true value that Pharmacists and Pharmacy Technicians can have to their patientsRequired Qualifications: Pharmacy knowledge, drug utilization review, excellent consultation skills with patients, strong customer service skills. PC literate, solid writing skills, knowledge of pharmacy laws, and accurate clinical information. Pharmacist state licensure in good standing required. Must be able to perform with minimal supervision. Excellent communication skills. Ability to learn new operating systems and new communication strategies. Must be flexible, organized and have a passion for working directly with patients.Preferred Qualifications: 0-2 years experience retail pharmacy experience or other pharmacist to patient consultation experience. Prefer experience working with patients with chronic disease states, especially diabetes. Education: Minimum of a BS or PharmD in Pharmacy. Graduate studies, masters, Pharmacist certifications or MBA preferredBusiness Overview: CVS Caremark, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nations largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
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Requirements |
See job description.
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