The Store Merchandising Manager is responsible for supervising and coaching Customer Service Representatives to maintain effective store operations, achieving strong financial results and creating an exceptional customer experience. Partner with the Store Manager and Territory support to ensure marketing, product and merchandising initiatives are maximizing store profitability.

• Proactively lead the store team to ensure achievement of business goals in revenue, expense, profitability, customer satisfaction, inventory shrinkage, and store employee morale.
• Deliver exceptional customer service and assist in the creation of a positive customer experience that includes proactive interaction and immediate resolution of escalated customer issues. 
• oordinate the implementation of the merchandising initiatives and marketing tactics for the store. Provide ongoing store performance feedback to improve sales and key performance results.
• Supports the store manager in implementing company initiatives by working directly with store employees to execute action plans that meet operational and organization objectives.
• Shares overall responsibility for setting, monitoring, and driving sales goals set by the strategic sales plan.  Assist in setting, communicating and executing marketing and merchandising programs to achieve key marketing initiatives.
• Responsible for assigning individual shift goals to employees and following up with each of them to ensure delivery of goals.
• Assists the Store Manger in recruiting and retaining top talent through ongoing training and development. 

High School Diploma or equivalent required, college degree preferred 

• 1 to 3 years retail sales/customer service experience
• 1 year supervisory experience
• Excellent customer service and sales skills
• Availability to work all shifts as scheduled, including weekends and holidays
• Strong written and verbal communication skills
• Strong planning, time management and organizational skills
• Strong people management skills
• Knowledge of movies and games
• Ability to lift and/or move objects and displays (up to 35 pounds), bend, stoop, reach with arms and hands and climbs ladders.
• Ability to deliver bank deposits according to Loss Prevention safety guidelines