Bilingual Advanced Service Coordinator (USA) Job - Laurel, Maryland, United States
Job information
Posted by: Capital One  Hiring entity type: Other  Work authorization: Existing work authorization required for United States Position type: Direct Hire, Full-Time  Compensation: ****** Benefits: See below Relocation: Not specified  Position functions: Customer service & support   Travel: Unspecified  Accept candidates: from anywhere	Languages: Spanish - Fluent   Minimum education: See below  Minimum years experience: See below  Resumes accepted in: Cover letter: No cover letter requested Job code: 245804482 / Latpro-2451641  Date posted: Apr-10-2013 State, Zip: Maryland, 20726
Description Bilingual Advanced Service Coordinator (USA)-734645DescriptionJob Function- Provide quality customer service in inbound Spanish Queue.- Respond to all lines of business customer issues in GCS, OLB, Bill Pay and TechJob Responsibilities- Agents will be responsible for Spanish Queue Service levels.- Agents will be responsible for ensuring compliance to policies and procedures- Agent must be very self managed.- Volume will consist of 80% GCS inquiries and 20% otherSkills and Abilities- The ability to clearly communicate in a clear and concise manner in Spanish and English.- Strong attention to detail- Flexibility in scheduling- Investigative skills- Follow policy and procedures- Work independently and in a team setting- Work in a professional manner- Process high volumes in a timely manner- Customer service oriented- Ability to empathize and connect with customer- Ability to multi-task- Must be able to perform to full potential with little to no supervisionHours:Monday - Saturday (7A-8P) - Schedules will varyQualificationsBasic Qualifications- Bilingual in Spanish and English- High school Diploma, GED or equivalent- 6 months experience in a customer service or call center environmentPreferred Qualifications-- 3 years of experience in a customer contact environment- 12 months of continuous work with one employer- 2 years of telesales experience- 6 months previous banking experience- 6 months previous Call Center Experience- Associates or Bachelors Degree- Proficiency with all Microsoft applicationsAt this time, Capital One will not sponsor a new applicant for employmentauthorization for this position.No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.Job: Call Center and Customer ServicePrimary Location: United States-Maryland-Laurel-Prince Georges-Laurel 3 (17304)Schedule: Full-timeTravel: NoJob Posting:Unposting Date: Requirements See job description.

Capital One requires you to fill in their application form that will open in a different window.