Description |
Requisition ID 23882BRJob Title Bilingual Technical Support RepresentativeDivision AmericasBusiness Unit CanadaBusiness Functions Installation Maintenance and RepairBusiness Sub-Functions Equipment Install/Maintain/RepairCountry Canada - OntarioState -City HamiltonJob Description This position is responsible for providing technical support and service that exceeds our customer expectations. This individual must serve as a contributing member of the Service team while championing Stryker's Vision, romise and Mission.Individual Responsibilities:. Proactively collaborates with internal teams/departments to promote a culture of inclusiveness and cooperation. Responsible to live and drive Stryker's five success factors: Quality First, Customer Experience, Innovation, People Development, and Financial ResultsFunctional Responsibilities:In-house service & technical support:. Respond to all incoming calls, pages, e-mails and voice mails in a timely and professional manner, providing new and existing product information to customers using knowledge of products, tooling, and documentation. Answer technical calls on all Stryker's products; beds, stretchers, furniture, camera systems & surgical instrumentation. Coordinate problem resolution with appropriate departments/divisions. Provide administrative support for field service repair co-ordination. Provide support for demo/loaner repairs and help prepare products for evaluations/shows. Perform Quality Control Inspections on equipment after repair. Perform routine functions checks on demo/consignment/loaner equipment. Work with territory managers and other technicians to ensure customer satisfaction. Perform preventative maintenance and repairs when needed whether in-house or onsite. Provide clients with technical training when needed whether in-house or onsite. Assist local technicians with some repairs, installations and deliveries when neededField service & support:. Provide effective, proficient, and timely service and repairs to all customers in direct support of the sales team to ensure optimal customer satisfaction. Adhere to account protocols. Responsible for fault isolation and maintenance of equipment at account locations. Promote Stryker's business by recognizing opportunities to fulfill additional customer needs and communicating with the appropriate Stryker personnel for follow up. Provide post sale in servicing on equipment operation and maintenance. Perform warranty, upgrades, field actions, preventative maintenance, installations, deliveries billable or any other related services required by a client.. Follow all administrative duties in a very accurate and timely manner, assist in the development of new service procedures, provide new product information to customers. Other duties as assigned by Manager/Supervisor* * About Stryker * *Stryker Corporation is one of the world's leading medical technology companies. Stryker partners with respected medical professionals to help people lead more active and satisfying lives.We are a publicly traded (SYK NYSE) Fortune 500 and Fortune 100 Best Companies to Work For with an unparalleled record of growth. Our global sales have increased from $17 million in 1976 to $8.7 billion in 2012 - a 19% compounded annual growth rate. Our global head office is located in Kalamazoo, Michigan.The Canadian business, with its head office in Hamilton, Ontario, employs approximately 220 people, and is responsible for the sales, marketing, and distribution of Stryker products to leading health-care institutions in all provinces.Qualifications/Work Experience . Bilingual (French and English) required. Ability to work independently. Ability to work in a fast paced environment. Ability to read and understand technical drawings. Ability to troubleshoot technical issues and perform technical repairs. Highly organized and able to prioritize tasks. Strong time management skills, ability to manage multiple functions and adhere to daily deadlines. Knowledge of proper lifting/body mechanic techniques. Strong interpersonal and communication skills. Special attention to detail. Accuracy is essential for data entry skills. Experience with repairing windows based equipment is an asset. Lean Six Sigma experience an assetEducation . Post Secondary Diploma required, University Degree Preferred. Related technical experience in field. Internal applicants with an equivalent combination of education, experience and performance over time at Stryker will be consideredPercent Travel Required 0%
|
Requirements |
See job description.
|
|
