Customer Support Specialist
Provide ongoing support to our merchant base concerning the setup, billing, settlement, and processing history of the account. Specialists are responsible for the customer’s overall satisfaction by providing quality POS account management. Specialists will promptly answer telephone calls, e-mail, and Web inquiries as an agent in an ACD call center. Assist merchants and other departments as needed with any merchant problem related to a merchant’s account. Adhere to the Customer Principles, Customer Service Operating Guidelines and maintain the Customer Service Culture set forth by management. Take ownership of every call and see that each customer is satisfied with the result of the call. Continue to expand their knowledge of the processing industry by attending classroom training and completing on-line courses.
WorldPay
At WorldPay we are about growth and opportunity. Professional. Financial. Personal. As one of the largest payment processors in the world, we impact businesses around the world and around the corner every day. Our diverse team understands that everything we do – from sales to customer service to programming – can make the difference between one of our customers thriving in a competitive market or losing a sale. With more than 400,000 customers around the world - processing 3,200 transactions per minute, 4.73 million per day – we are the fastest-growing processor in the industry and are continually hiring in all areas of our company. We acquire transactions for businesses coast to coast -- from name brand companies you know to independent businesses in your community.
Equal Employment Opportunity
It is the policy of WorldPay to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws
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