Description |
JOB SUMMARY
Responsibilities include making outbound and taking inbound calls on predominately delinquent accounts to identify borrower's intent and ability to pay. Collect the necessary verbal information and written documentation from borrowers and provide the information to management in support of an informed loss mitigation decision.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Work within a loss mitigation call center; take inbound calls and make outbound calls to accounts that have been referred to loss mitigation.
Review borrower's intent and ability to pay and inform customer of documents required for possible resolution.
Work within applications necessary to review and perform loss mitigation review.
Document systems and account information as required by Company policy and procedures.
Regular, consistent, and predictable attendance is an essential function of this job.
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Requirements |
SKILLS
Strong communication skills, with the ability to negotiate and/or sales ability.
Good problem solving and analytical ability.
Intermediate PC skills with the ability to multi-task and maneuver various systems.
Ability to work flexible schedule, including nights and weekends.
Bilingual (Spanish) strongly preferred.
EDUCATION and/or EXPERIENCE
Documented experience in collections, sales, and/or customer service required.
Experience with call center technologies preferred.
Minimum of 1 years experience in a call center environment preferred.
Mortgage servicing experience preferred.
High School Diploma or equivalent.
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