Cust Svc * Sales Specialist II - Bilingual Cantonese Required - Pasadena, California, United States
Job information
Posted by: Bank of America Corp.  Hiring entity type: Other  Work authorization: Existing work authorization required for United States Position type: Direct Hire, Full-Time  Compensation: ****** Benefits: See below Relocation: Not specified  Position functions: Sales   Travel: Unspecified  Accept candidates: from anywhere	Languages: English - Fluent   Minimum education: See below  Minimum years experience: See below  Resumes accepted in: English Cover letter: No cover letter requested Job code: 247349645 / Latpro-2459596  Date posted: Apr-20-2013 State, Zip: California, 91199
Description Title: Cust Svc & Sales Specialist II - Bilingual Cantonese Required Location: US-CA-Pasadena Other Locations: The Bilingual Customer Service and Sales Specialist provides customer solutions by providing seamless delivery of service and sales. They fulfill requests by answering calls, text messages, or emails in a contact center environment. This position requires knowledge of multiple products and ability to deepen or retain relationships through service and sales. As a specialist, you will perform routine account-related transactions, as well as refer customers to the appropriate line of business for products not supported. The Bilingual Customer Service and Sales Specialist may be required to solve problems and investigate a wide variety of issues and requests that include; gathering additional information, setting expectations, and working with other support organizations to fulfill the request. They are also responsible for the successful resolution of all customer requests. Requirements: * Bilingual in Cantonese * Ability to work within the operating hours and days for this position as outlined in the posted job requisition. * Ability to work the required days and hours as listed in the job requisition without any absences or vacation time in order to attend mandatory training * At least an intermediate ability in computer skills * A minimum of 1 year of experience working with customers * At least 1 year of experience handling difficult situations with customers * Intermediate proficiency (1-3 years of experience) in written and verbal communications * At least 1 year of experience working in sales Desirable skills/experience: * Ability to work weekends, either rotating or set days as outlined in the job requisition * Ability to work evenings, either rotating or set days as outlined in the job requisition * A minimum of 1-2 years of experience in the Banking/Financial industry * A minimum of 1-3 years of experience working in a call center * A minimum of 1-3 years of experience working in customer relations * A minimum of 1-3 years of experience performing repetitive tasks based on existing operating procedures under close supervision or from detailed written procedures Requirements See job description.

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