Description |
Medical Information Coordinator - Bilingual in Korean Job Code: 122 Division: MedExpert Location: REDWOOD CITY, CA US Travel Involved: None Job Type: Full Time Job Level: Entry Level Education: Associate Degree Skills: Medical Information Coordination ->Phone Support Category: Medical Information Communication Center Compensation: - Position Summary: MedExpert is the worlds leading source of current, unbiased, accurate, and customized medical information that allows individuals to make the most appropriate medical decisions for themselves and their families. The MedExpert team is currently looking for exceptional people to join us. Summary: Reporting to the Communication Center Supervisor, the Medical Information Coordinator will be responsible for the daily intake of member calls and managing case episodes. The job involves a combination of customer service capabilities, personal skills in communication, computers and problem solving ability. Applicants must be able to capture details with a pleasant telephone manner in a fast paced environment. Essential Function: * Use MedExpert computer applications daily. * Initiate and assist with the resolution of member questions. * Consult closely with Medical Directors to develop and follow case strategy according to current research and utilizing MedExpert medical informatics tools. * Provide program services, primarily by phone, according to MedExpert policies and procedures. * Engage in patient interaction and case management which includes organizing and transferring medical reports, referral to appropriate plan benefit resources, and handling other processes to empower the patient. * Solve problems and educate members on insurance and benefit questions, eligibility status, insurance coverage and other client requirements. * Conduct member assessments through patient satisfaction tools and outcome measures generated by the system. Requirements Required Attributes: * Must be bilingual in Korean * Two to three years combined experience in a medical and/or communications center environment * Must be organized and detail oriented * Ability to perform multiple tasks effectively * Ability to work independently and adapt to a team approach as necessary * Must be skilled in the use of MS Word, Excel, Internet and Intranet use * Excellent oral and written communication skills * Advanced technical or Associate Degree or higher preferred Other Details: **No calls - MedExpert cannot sponsor H1-Visa holders or transfers at this time - Please refer this job posting to any qualified candidates you are in contact with - No recruiters please Email this job to a friend! Your Name: Your friends email address: OR (NOTE: You need to have an account created in order to refer someone. Clicking this button will allow you to login if you are a returning user or create a Resume Profile if you are a first time user.) Career Center powered by HRsmart
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Requirements |
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