Description |
Medical Information Coordinator - Bilingual in Cantonese and Mandarin Job Code: 91 Division: MedExpert Location: REDWOOD CITY, CA US Travel Involved: None Job Type: Full Time Job Level: Experienced (Non-Manager) Education: Associate Degree Skills: Medical Information Coordination ->Call Center, Phone Support Category: Medical Information Communication Center Compensation: - Position Summary: Summary: Reporting to the Communication Center Supervisor, the Medical Information Coordinator will be responsible for the daily intake of member calls and managing case episodes. The job involves a combination of customer service capabilities, personal skills in communication, computers and problem solving ability. Applicants must be able to capture details with a pleasant telephone manner in an extremely fast paced environment. Essential Functions: * Daily use of MedExpert computer applications * Initiating and assisting with the resolution of in-coming member questions * Close consultation with medical director to develop and follow case trategy according to current research and utilizing MedExpert medical informatics tools * Provide program services,primarily by phone, according to MedExpert policies and procedures * Patient interaction and case management which includes organizing and transferring medical reports,referral to appropriate plan benefit resources, and other processes to empower the patient * Problem solving and educating members on insurance and benefit questions, eligibility status, insurance coverage and other client requirements * Conduct member assessments through patient satisfaction tools and outcome measures generated by the system Requirements Required Attributes: * Two to three years combined experience in a medical and/or call center environment * Must be Bilingual: Cantonese and Mandarin * Must be organized and detail oriented * Ability to perform multiple tasks effectively * Ability to work independently and adapt to a team approach as necessary * Must be skilled in the use of MS Word, Excel, Internet and Intranet use * Excellent oral and written communication skills * Advanced technical or Associate Degree or higher preferred Other Details: **No calls - MedExpert cannot sponsor H1-Visa holders or transfers at this time - Please refer this job posting to any qualified candidates you are in contact with - No recruiters please Email this job to a friend! Your Name: Your friends email address: OR (NOTE: You need to have an account created in order to refer someone. Clicking this button will allow you to login if you are a returning user or create a Resume Profile if you are a first time user.) Career Center powered by HRsmart
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Requirements |
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