Description |
Title: Customer Service Representative - Bi-lingual (Spanish, German or French) Location: NJ-Princeton When you join Dow Jones, you become part of one of the most dynamic, creative and savvy news and information companies in the world. As a global leader in news and business intelligence, were newswires, websites, newspapers, apps, newsletters, databases, magazines, radio and television--including some of the widest-read and most-respected brands, like The Wall Street Journal, Factiva, Barrons, etc. Our media inform the discussions and decisions that are vital to the worlds commerce, while our databases make the business world more transparent. We continually develop technology to transform information into insight and insight into prosperity. From 58 countries and in a dozen languages, we enlighten and inspire audiences with authoritative, differentiated and trusted content. Here at Dow Jones we are looking for a multi-lingualCustomer Service Executive .We are looking for someone who has a passion for helping people, and truly has a can-do attitude. Here at Dow Jones we offer a career with a recognized leader in the world of global news and businessinformation.This is an opportunity to be a part of a multinational organization that focuses on its people. We are looking for candidates who want to work within our Global Customer Service team to learn and grow from this position. Key Responsibilities: The primary goal is to ensure customer satisfaction and increase customer loyalty while projecting a professional, efficient and positive approach. Provide superior customer service via telephone and e-support for the Dow Jones suite of products. Assist customers with inquiries concerning product navigation, content, research advice, billing/account administration, and first line technical support. Ensure customers get accurate and timely updates and resolutions while meeting key performance indicators. . Assist in identifying opportunities within accounts and escalate/liaise with Sales teams. Actively seek out opportunities for self improvement, keeping up with new product trainings and process knowledge. . Make independent decisions to resolve customer issues with strong problem solving and analytical skills. Key Relationships: Establish rapport with internal and external customers Work closely with Customer Service colleagues, locally and globally, to ensure synergy across the entire group Work with other Dow Jones departments to ensure escalated issues are handled timely and correctly Knowledge, Skill, and Experience Required: Superior verbal and written communication skills with the ability to quickly establish trust and reliability over the phone . In addition to English, oral and written communication skills in Spanish, French, or German required Ability to listen, empathize, and effectively handle challenging customers in a professional and pleasant manner Sound judgment and a commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions Ability to maintain a positive attitude in an often busy and intense environment Strong aptitude and desire to learn new technical systems and applications Attention to detail and the ability to prioritize and meet deadlines Ability to follow a large set of procedural guidelines to a very high accuracy level and adjust to changes when required Positive outlook on change and flexible approach to team-based work environment and structure Confident team player with experience working on a team Desire to grow with the company . Oral and written communication skills in Spanish, French, or German required College degree preferred Dow Jones, Making Careers NewsWorthy At Dow Jones our Managers work to meet our equal opportunity and affirmative action objectives and our Employees help to foster a professional, welcoming and encouraging environment. EOE/AA/M/F/D/V
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See job description.
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