Description |
Nurse Manager (Bilingual Prefered) April 24th, 2012 Institute for Family Health Job Description Position:Nurse Manager Reports to: Regional Director of Nursing Location: Summary: The Manager is a registered nurse with accountability for clinical care of a designated patient care service area. The manager is responsible for assessing, identifying, planning, implementing and evaluating the processes, technology, personnel and facility needs required to achieve patient outcomes safely in a patient centered environment. The Manager demonstrates knowledge of the principles of human growth and development throughout the life span and the ability to guide the care teams in identifying patient/family needs relative to age, specific requirements and in accordance with Standards and policy and procedure. The manager takes an active role in the teaching of residents in the clinical care setting, as Phillips Family Practice is a training practice for family medicine house staff. Is cognizant of the philosophy, standards, objectives and policies of the Residency, the Department and the Organization. A. Clinical/Technical/Service N/A * Demonstrates the ability to perform clinical and Administrative tasks * Assures effective patient flow within the HealthCenter, telephone as well as walk-insAdd additional Clinical/Technical/Service/Administrative tasks here. * Assists providers in procedures, phone calls, referrals, problem solving. * Provides nursing care and health education to patients. * Oversees maintenance of clinical inventory and forms. * Assists the providers with diagnostic procedures and treatment regimens when in need. * Assesses reports, customer surveys, evaluations and other data to identify and plan the process, technology, personnel and facility needs to deliver care in a designated patient care area. * Communicates care area purpose and goals to the care team. * Interviews, hires, terminate, disciplines, and evaluates patient care staff. * Monitors selection and use of health center supplies, technology and equipment. * Collaboratively creates an interdisciplinary health center -based QI program effective in identifying means to improve patient care or teams and services and participates in the QI process. * Achieves successful compliance with regulatory agency standards. * Assures staff understanding of, and compliance with, infection control mandates. * Assures that all health center staff are informed of medical centers developments and participates with the patient care area planning and problem solving. * Conducts/facilitates leadership and nursing meetings, demonstrates ability to achieve meeting outcomes. Maintains records of minutes. * Assures that the ability of assigned patient care provider is congruent with patient/family health care needs. * Assures staff development by providing learning opportunities within and outside the organization. Participates in the planning and evaluation of educational programs to meet health center needs and to promote staff development. Develops, implements, and evaluates the health center -based orientation program for new employees. * Demonstrates the knowledge and skills necessary to provide care, based on physical, psychosocial, educational, safety and related criteria, appropriate to the age of the patients served in assigned area. * Schedules and assigns nursing staff along team lines. N/A * Functions as resource and support to other IFH & Charge Nurses and Nurse Managers on nursing issues as needed. Age Specific Competencies(check all patient population served) Neonate/Infant Pediatric Adolescent Adult Geriatric a. Identifies physical, behavioral and emotional characteristics typical for the age group. b. Modifies approaches based on patient age-specific needs and responses to treatment. c. Provides care for patients based on age-specific needs. d. Uses communication techniques, which are age appropriate. * Submits payroll when due, Stromberg and or Excel spread sheet * Is a super user of Epic-Care and able to provide basic support to center * Oversees the maintenance of schedules and appropriate staffing of nursing personnel. * Develops and implements procedures which ensure quality services. * Participates in defining, maintaining and interpreting standards of nursing practice in the Family Practice area. * Participates in determining conditions, resources and policies essential to delivery of nursing care services in Family Practice. * Participates in departmental and interdisciplinary committees, which influence or determine policies affecting nursing practice. * Attends practice management meetings on weekly basis and Nurse Manager meetings on a monthly basis, and as called. * Attends regular meetings with Practice Administrator and Medical Director to faster collaboration in practice management. * Assists the Medical Director in the maintenance of a Quality Improvement Program for their area. * Attends regularly scheduled meetings for staff and health care team when assigned. * Determines own professional needs through ongoing self-assessment, peer and care team feedback, and evaluation of role performance and assumes responsibility for meeting those needs. * Provides presentations and educational offerings. * Participates in special projects and committees. * Membership in professional and related organizations is encouraged. * Mentors and develops staff. * Performs any other duties as may be assigned. B. Organizational/Managerial * Participates in the departments performance improvement activities. * Maintains patient/employee confidentiality in the management of information. * Observes the Health Care Systems compliance policies. * Oversees the maintenance of schedules and appropriate staffing of nursing personnel. * Develops and implements procedures which ensure quality services. * Participates in defining, maintaining and interpreting standards of nursing practice in the Family Practice area. * Participates in determining conditions, resources and policies essential to delivery of nursing care services in Family Practice. * Participates in departmental and interdisciplinary committees, which influence or determine policies affecting nursing practice. * Attends practice management meetings on weekly basis. * Attends regular meetings with Practice Administrator to faster collaboration in practice management. * Assists the Medical Director in the maintenance of a Quality Improvement Program for their area. * Attends regularly scheduled meetings for staff and health care team when assigned. * Determines own professional needs through ongoing self-assessment, peer and care team feedback, and evaluation of role performance and assumes responsibility for meeting those needs. * Provides presentations and educational offerings. N/A * Participates in special projects and committees. * Membership in professional and related organizations is encouraged. * Mentors and develops staff. C. Educational/Professional Development * Participates in the development of other staff members. * Meets regulatory, licensure and annual health assessment requirements. * Identifies learning strengths and needs * Utilizes learning resources. * Coordinates nursing staffs evaluations of administrative staff and submit to Practice administrator. * Develops nursing staff as resources to patients. * Hires, trains, supervise and evaluate assigned staff; provides training materials.Add additional Educational/Professional Development skills here. * Maintains professional competence through participation in continuing education and other appropriate learning experience. * Responsible for reading and following current nursing policies and standards written in nursing literature. * Avails self of educational opportunities to maintain/enhance competence and knowledge in advances of health care delivery. * Attends relevant workshops, conferences, and seminars. D. Communication/Relationships * Demonstrates a professional, courteous, and respectful attitude in dealing with patients, families and significant others. * Displays courtesy, tact and patience during interactions with all members of the hospital staff and extended community. * Practices as a member of the interdisciplinary care team via effective and respectful communication and collaboration. * May be required to perform other duties as assigned or when necessary. * Ability to appropriately assess and triage walk-in patients and call-in patients. * Demonstrates knowledge of managed care health practices and concepts. * Documents procedures, interventions and follow-up in the patients medical record and on encounter forms. * Understands the necessity of paperwork and fulfills obligations on time. * Provides nursing leadership to the practice. * Manages nursing schedules, staffing levels, and patient flow. * Develops and manages nursing protocols and policies and procedures in conjunction with practice administrator, Director of Nursing and Medical Director. * Provides training to clinical staff on protocols and procedures as appropriate. * Contributes to a cooperative, friendly and mutually supportive work environment. A team player * Is punctual and maintains a satisfactory attendance record. * Ability to assure new assignments. * Extent and effectiveness of participation on committees, QA projects, staff meetings and interdisciplinary meetings. * Ability to adapt to change, new job related requirements and work conditions. * Demonstrates professionalism in attitude, dress, decorum and interactions with patients, clients and co-workers. * Ability to work independently. EDUCATION REQUIRED * AAS/BS in Nursing or equivalent Bachelors Degree Preferred EXPERIENCES AND/OR SKILLS REQUIRED * Minimum of three (3) years experience in an Ambulatory/Medical Surgery/ER setting preferred. * Minimum of two (2) years nursing experience * Demonstrated ability to perform venipuncture and administer medications including immunizations * Demonstrated experience with telephone triage and diagnosis procedures. * Bilingual, Spanish preferred * Demonstrated ability to provide quality care to patients and guide nursing staff. * Demonstrated ability to plan, make decisions, organize, and direct the work of others * Demonstrated organizational, clinical, and interpersonal skills * Demonstrated ability to problem solve using critical thinking * Demonstrated basic computer skills including typing LICENSES/CERTIFICATIONS REQUIRED * Licensed Registered Nurse inNew YorkState * Current BCLS * Current Infection Control Certificate * Current Child Abuse Certificate
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See job description.
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