Description |
Bilingual Customer Care Associate - (PD43349)Job Requisition ID: PD43349Job Title: Bilingual Customer Care AssociateJob Type: Full-timeLocation: Hickory, NCJob Description:Internal Job Description: Job PurposeUnder direct supervision, resolve customer inquiries received via phone, email, or claim. Diagnose, resolve, and communicate resolution. Must be able to read, write and speak Spanish.Job Responsibilities1. Deliver consistently excellent customer service over the phone and in writing.2. Navigate systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries.3. Research and diagnose customer disputes, and identify the most efficient means to resolve them to the satisfaction of the company, the sponsor, and the subscriber.4. Provide flexible assistance through cross-training and support to meet and exceed performance, customer satisfaction, and service level goals.5. Provide follow up as needed on customer inquiries to ensure resolution satisfies our customers and meets all internal expectations.6. Document problem resolution and customer contact.7. Must be able to read, write and speak SpanishEducation Required: High School DiplomaExperience Required: one year customer service experience and/or one year call center experience Skills and Knowledge Required Basic knowledge of Windows, MS Office Suite, and Internet Explorer required Demonstrated ability to multi-task with keyboarding and phone required Good verbal and written communication skills requiredMust be able to work in a team environmentAdditional information about working conditions: Must be able to sit, answer phone calls and use a computer for long periods of time.Fiserv, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.
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See job description.
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