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GE Capital Retail Finance would not be the company it is today without our most valuable resource, our employees. Become part of our growing GE family and enjoy our generous and competitive benefits. Join Us!

NOW HIRING IN PHOENIX!

Bilingual (English/ Spanish) Customer Service Representative – Full- Time

Responsibilities:

As a Bilingual (English/Spanish) Customer Service Representative, you are trained to handle inbound calls from our cardholders and clients. Duties performed include everything from simple requests such as the balance on an account or the change of an address, to a more complex issue such as billing disputes.

• Consistently provide superior quality of service.

• Respond promptly to client and customer inquiries.

• Handle high volume phone calls.

• Disposition of credit applications and sales authorizations.

• Provide account information.

• Perform automated file maintenance.

• Resolve billing disputes.

• Effectively manage service levels.

• Application processing and disposition.

• Anticipate client/customer needs.

• Identify and use appropriate sources.

• Promote sales for client or other company products.

• Offer related products to customer.

Requirements:

• YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECITON 19 OF THE FEDERAL DEPOSIT INSURANCE ACT.

• Bilingual (English/Spanish).

• Basic Math Skills.

• Microsoft Windows experience.

• Minimum 6 months of customer service experience of any kind.

• Ability to work Mon-Sun between the hours of 5AM-9PM (MST). Holiday work required based on business needs.

Eligibility Requirements:

• You must be 18 years or older.

• You must have a high school diploma or equivalent.

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process.

• You must have unrestricted authorization to work in the United States.

• If currently a GE employee, you must have been in your current position for at least 6 months, have at least a "consistently meets expectations" performance rating and have the approval of your manager to post (or the approval of your manager and HR to apply if you don't meet the time-in-job or performance requirement).

Desired Characteristics:

• Telemarketing/Phone Experience.

• Experience working in fast-paced environment.

• Some college experience is desired.

• Highly motivated.

• Must enjoy telephone work and demonstrate good listening and phone skills.

• Skilled at analyzing customer needs and effectively articulating solutions.

• Excellent interpersonal, communication, and organizational skills.

• Willing to work interactively in a team environment.

• Demonstrated skills to be persuasive and assertive in a diplomatic and respectful manner.

• Demonstrated success absorbing and retaining a large volume of information. Highly motivated.

• Demonstrated analytical and problem-solving skills.

To apply immediately, please click on the "Apply" button below.

GE is an Equal Opportunity Employer, m/f/d/v.