Description |
Global Customer Support Representative - Spanish SpeakerJob Requisition Number:36557United StatesNew York - USAThe RoleThe Global Customer Support Department provides 24/7 telephone support to our clients. We provide a superior client experience as a front line resource to our business. Our customer service model follows the sun to provide seamless service and our 4 international centers provide support in more than 14 languages.This is an exciting entry level position for candidates seeking a challenging, customer-focused opportunity. In this role you will gain a comprehensive introduction to our products, services, and clients, as well as insight into global financial markets. Duties include, but are not limited to, customer service to our clients on inbound phone calls, transferring customer calls to appropriate employees, and identifying, researching and resolving customer issues in a timely fashion using proprietary company software. Experienced representatives also have the opportunity to be involved in mentoring, quality control and idea generation.After successfully completing a minimum of 12 months in the role, each representative has the opportunity to explore a range of career opportunities at Bloomberg LP. Because this is an entry level role, visa sponsorship is not provided.- A candidate must possess the following skills/abilities, which will be explored during the interview process:- Strong telephone etiquette and a professional demeanor- Excellent verbal and written communications with an eye for detail- Flexibility to learn and grow in a fast-paced, client-focused, environment- A multi-tasker who is effective and patient under pressure- A problem solver who is able to prioritize- A team player who can also work independently- Due to the significant amount of high quality candidates, Bloomberg will only consider your candidacy: (i) if your application and/or resume demonstrate that you meet the following minimum qualifications, and (ii) if these qualifications are subsequently verified:- College degree or equivalent- Fluency in English and Spanish- Availability to start full time by July 2013.- Completion of a 100 word or more narrative describing ?why you have a passion for delivering excellent customer service . Submit along with your resume when applying.The Company:Bloomberg, the global business and financial information and news leader, gives influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company''s strength - delivering data, news and analytics through innovative technology, quickly and accurately - is at the core of the Bloomberg Professional service, which provides real time financial information to more than 300,0 subscribers globally. Bloomberg''s enterprise solutions build on the company''s core strength, leveraging technology to allow customers to access, integrate, distribute and manage data and information across organizations more efficiently and effectively. Through Bloomberg Law, Bloomberg Government and Bloomberg New Energy Finance, the company provides data, news and analytics to decision makers in industries beyond finance. And Bloomberg News, delivered through the Bloomberg Professional service, television, radio, mobile, the Internet and two magazines, Bloomberg Businessweek and Bloomberg Markets, covers the world with more than 2,300 news and multimedia professionals at 146 bureaus in 72 countries. Headquartered in New York, Bloomberg employs more than 13,0 people in 185 locations around the world.Legal Terms:ApplicantsI agree that my submission of this employment application does not obligate the Company (Bloomberg L.P., its subsidiaries, divisions and any affiliated entities, collectively "the Company") to employ me, or to offer me employment.I agree that if I am hired for a position in the United States of America, I will be employed on an at-will basis, which means that: (a) my employment and compensation are not guaranteed for any definite period, and can be terminated, with or without cause, and with or without notice, by either the Company or myself, and (b) there is no written or oral agreement or representation that can alter my at-will status except an individual written agreement signed by the Chief Executive Officer of Bloomberg.I agree that the information on this application (and accompanying documents, if any) is true and complete to the best of my knowledge. I am responsible for ensuring that the information I submit is accurate and up-to-date. I may review or update my personal information at any time using this site or by entering a request via Careers- Feedback . I also agree that any misstatement, false information, or omission deemed significant by Bloomberg may disqualify me from consideration, and/or may be reason for discharge if discovered after an offer of employment has been extended to me.I agree that I am not party to any agreement, or subject to any legal obligation, that would in any way restrict me, or interfere with me from fully performing the requirements of the job for which I am applying, and that I must disclose to the Company any such agreement or obligation before the Company considers my application.I understand that if I am selected to proceed with the application process, I may be given or obtain access to non-public information that the Company considers to be of a confidential, proprietary, or trade secret nature ("Confidential Information"). I agree that I will not directly or indirectly disclose the Confidential Information to any third party, and that I will not use the Confidential Information for my own benefit or for the benefit of any third party.In addition, I agree that if I am offered employment at Bloomberg, that such offer, and continued employment, is contingent on the results of a reference check and background investigation.I understand that the Company is an equal employment opportunity/affirmative action employer, and that the application process will be conducted in accord with applicable EEO/affirmative action requirements where the relevant position is located. I understand and agree that Bloomberg may use any personal information submitted in my application for the purpose of considering my suitability for employment, as well as for general statistical analysis and reporting purposes, including candidate activity and demographic reports. Bloomberg will process my information in compliance with applicable laws on privacy and data protection.I agree that if Bloomberg does not employ me at this time, Bloomberg may retain and use the information that it obtains as part of the application process to consider my application later if a suitable position becomes available and, if appropriate, to refer back to this application if I apply again. If at any time I no longer want Bloomberg to consider my application for employment, I understand I must enter a request via Careers- Feedback, in which case the information will be stored securely for no more than one year from the date of notification, and access to it will only be made to the extent necessary for legal and regulatory purposes.I understand that Bloomberg is a global company and that it will process my information on its servers in the United States of America. Bloomberg is committed to compliance with its privacy obligations and for that reason will apply the Safe Harbor Privacy Policy, to the extent applicable, when processing my information on its US servers. I further agree that if I am applying for a position outside the EEA and US, Bloomberg may also process my information on its servers in the country in which the relevant position is located and comply with the privacy legislation in that country.I understand my information may be disclosed to law enforcement, regulatory or other government agencies, or third parties where required and where necessary to comply with legal or regulatory obligations or requests.By continuing with this application, I voluntarily consent to the above terms, and recognize that my agreement to these terms is legally binding and enforceable to the same extent as if I had signed my name.By clicking the ''Apply Now'' button below you agree to the terms of the above Legal Statement.
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See job description.
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