Description |
Requisition ID# 16307BR Posting Title Global Service Support Account Specialist - Bi-lingual (Spanish) City Westborough State or Country MA Requirements The Bose Custom Solutions Group in the Customer Experience Center has an exciting opportunity for an Account Specialist to assist in supporting our authorized service centers in North and South America and the Asia Pacific Region. Team member will process and administer the warranty claims compensation program for the authorized service centers. The candidate will also respond to inbound customer service communications, maintaining a closed loop feedback process with the customer and perform various other tasks to support the Bose Custom Solutions department. WARRANTY CLAIMS PROCESSING: - Responsible for the entry of warranty service transactions of authorized third party service centers, and coordination of wire payment transfers when applicable. Team member will also be responsible for auditing of warranty claims submissions for accuracy and completeness. Additionally, month end reporting will be required to identify volume by country and region, and other areas as determined by business needs. CUSTOMER WEBMAIL: - Respond to incoming customer webmail in accordance with department guidelines and established service levels. Candidate will be responsible for entry of customer interactions into a central tracking database, while also documenting customer escalations. The account specialist will provide monthly reporting to team management with areas of opportunity for enhancing customer interactions. You will also be responsible for contributing to the departmental innovation program to deliver process improvements that will further enhance our customer interactions. Skills - Strong business acumen with demonstrated experience in financial management - Experience and familiarity with SAP Business Software - Excellent written and oral communication skills with strong attention to detail - Technical knowledge of Bose products and technologies preferred but not required. - Demonstrated and proven ability to resolve customer issues effectively We are looking for someone who is bilingual in Spanish, both written and verbal communication. Education Associates degree preferred. MNST Job Category Customer Service & Call Center Employment Statement Bose is an equal opportunity employer.
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See job description.
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