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Bilingual Reproductive Healthcare Assistant I (Float) - Milwaukee, WI Job ID: JM20132304-49259 Employer Name: PPWI - Planned Parenthood of Wisconsin, Inc.Description:PLANNED PARENTHOOD OF WISCONSIN, INC.MILWAUKEE, WIBILINGUAL REPRODUCTIVE HEALTHCARE ASSISTANT I (FLOAT)At Planned Parenthood of Wisconsin, Inc. (PPWI), we work to provide quality, affordable health care services, comprehensive education, and strong advocacy. We serve over 70,0 patients annually in 26 health centers statewide, making us the largest and most trusted reproductive health care provider in Wisconsin. Our goal is to help keep Wisconsin safe, healthy and strong!This is an excellent opportunity for a Bilingual (English/Spanish) Reproductive Healthcare Assistant I Float (40hrs/wk) in Milwaukee, WI. PURPOSE of POSITION:Entry level position responsible for all supporting functions in the delivery of reproductive health care services. Performs front and/or back office functions. Assist patients by providing testing, screening, and education required for the provision of medical reproductive health care and to provide non-judgmental, empathetic education and communication on options for patients, as required.QUALIFICATION REQUIREMENTS:To perform this job successfully, an individual must be able to perform each essential duty at a satisfactory level. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to work independently and as a team member. Excellent written and verbal communication skills. Ability to relate to diverse communities. Possess a warm, caring manner. Accuracy and attention to detail essential. Ability to read and implement written instructions. Ability to physically assist a patient in distress. Computer skills desirable. Professional appearance and attitude. Availability to work flexible hours and travel to other area PPWI clinics as needed. Some positions require bilingual skills. May require valid drivers license and a reliable means of transportation.EDUCATION and/or EXPERIENCE:* High school diploma or equivalent. * Health care worker certification (to be completed prior to six month probationary period). * Experience in clinical setting desired. * Reproductive health care experience desirable. * Must be bilingual in both English and Spanish.ESSENTIAL DUTIES and RESPONSIBILITIESincluding, but not limited to, the following:Adhere to agencys policies, procedures, and protocol.Perform at least one of the following functions:Front office duties, including, but not limited to:* Greet patients, answer phones, refer calls, make appointments * Prepare and assemble charts, checking for completeness, errors, signature and appropriate assembly * Process lab results, filing reports in chart and filing charts when appropriate * Maintain patient records * Access client finances, which may include verifying insurance, health plan authorization and Title 19 cards; collect fees per agency guidelines; complete appropriate forms and obtain signatures per agency policy * Complete related financial / statistical paperwork for clients * Copy / transfer charts as needed * Request medical records as needed * Refer medical complaints / questions * Monitor clinic flow * Input and update computer patient data informationBack office duties, including, but not limited to:* Obtain medical history, interview and educate clients ensuring informed consent, perform basic lab work (Hgb, pregnancy tests, urine dipsticks, Rh testing, etc.) * Package specimens for outside lab tests, record lab results and sort out normal / abnormal test results to distribute to appropriate staff members in a timely fashion * Obtain vital signs (blood pressure, height, weight, etc.) * Accompany clients during procedures, as necessary * Clean and sterilize equipment * Assist nurses and clinicians, as neededPerform pregnancy testing and education:* Obtains medical history, interviews and educates clients ensuring informed consent * Performs basic lab work (pregnancy tests) * Performs options and abortion education per agency protocol, making appointments / refers for follow-up medical servicesComply with infection control, safety and emergency guidelines.Work to ensure client satisfaction. Establish rapport with clients, remaining cognizant of and responsive to needs for medical and educational care delivered in a professional, expedient manner.Provide appropriate resources as necessary.Perform clerical and administrative duties, such as bookkeeping and follow-up (i.e. medical records, etc.), as required.Stock exam and interview rooms. Follow inventory control policies and assist in monthly inventory, as needed.Display initiative in maintaining a neat and tidy appearance in all areas of clinic, including office cleaning as needed.Prepare center for opening and secure for closing, as required.OTHER DUTIES and ABILITIES:* Keep current on relevant anatomy and physiology, methods of contraception, STDs, pregnancy, adoption, early prenatal care, education techniques, community resources, agency protocol, referral procedures, and all Planned Parenthood programs. Must attend mandatory trainings. * Assist initial training of new staff and volunteers by demonstration of techniques and procedures and by observation. * Perform other duties as may be assigned by the Clinic Manager.Requirements:Travel 25 - 50%Expertise Health Center Administrative/ClericalEducation High SchoolJob Type Full TimeLocation WI - SouthYears of Experience 0-1 yearsPreferred Language English
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