Description |
Title: Contact Center, Bilingual Client Service Specialist ILocation: TN-nullUnum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum helps protect more than 25 million working people and their families in the event of illness or injury. At Unum, our people truly make a difference, in the lives of our customers, our local communities and in the success of our company.Unum is headquartered in Chattanooga, TN and has significant U.S. operations in Portland, ME, Worcester, MA and Glendale, CA. In addition, 35 field offices are located around major metropolitan cities across the country. Unum has international offices in Dorking, England and Carlow, Ireland. The company employs more than 10,0 people worldwide. With a culture that rewards performance and promotes from within, Unum offers challenging career opportunities across multiple locations and various lines of business.This position is responsible for providing highly responsive and quality service to customers through the use of multiple system applications, administrative processes, and operational tools. Candidates will possess proven interpersonal, communication and customer service skills to ensure a high quality customer experience. Principal Duties and Responsibilities* Ability to work shifts between 8:00 AM - 11:00 PM Monday through Friday * Meet expectations of the quality and productivity standards established for the skill supported in the Contact Center. * Be an effective team player; contribute to individual and team goals in order to successfully achieve highly responsive, customer focused service goals that result in high customer satisfaction. * Respond to telephone and email service requests with timely and accurate information * Work collaboratively with our business partners to provide solutions for customers * Identify and track trends that impact operational efficiency and customer satisfaction * Embrace and lead change to improve workflow, enhance customer service and satisfaction and reduce operating costs. * Contributes as a subject matter expert in business and systems issues * Degree from a four-year college/university preferred. * Bilingual Skills: Fluency in English and Spanish * Exceptional telephone, verbal, written communication and interpersonal skills required. * Adaptive/flexible: demonstrate the ability to deal with multiple, concurrent and rapidly changing demands. * Technical proficiency PC applications, and skill related claims, policy administration systems, and/or web based applications. * Thrives in a fast paced, front line customer service environment * Ability to work independently as well as part of a team. * Seeks out job challenges and opportunities to constantly improve skills. * Consistently demonstrates a high level of professionalism through a strong work ethicthat positively influences results.Unum offers world-class training and development, generous compensation and benefits packages, and a culture built on employee ideas. Unum is an equal opportunity and affirmative action employer regardless of a person''s race, color, religion, national origin, age, disability, military status, gender or sexual orientation .
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Requirements |
See job description.
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