Part Time Health Consult Coach

A Health Consult Coach provides telephonic coaching for consumers contemplating lifestyle changes in a call center environment. Health Consult Coaches will be the first point of contact with members and they will assess, identify, qualify, and engage our members into the most appropriate wellness program and assist in the setup of the ongoing calls with their primary coach. Partner with members to establish an initial personal wellness plan focusing on weight loss, exercise, nutrition, tobacco cessation, stress management, diabetes lifestyle and heart healthy lifestyle. During a call, the Coach will listen to the consumer's needs and work with them to develop and document a realistic and evidence based wellness plan to help the consumer accomplish their wellness goals. Coaches are supported by online curriculum, call frameworks and skill enhancement tools. Coaches service multiple wellness products.

• Manage enrollees through our weight, exercise, nutrition, diabetes lifestyle, heart healthy lifestyle, tobacco cessation, stress reduction, falls reduction and/or family weight coaching programs following a standardized single call anatomy
• Provide telephonic consultations to provide evidence based information in consumer activation centric call plan
• Assist consumers' progression through the call by identifying their initial stages of behavioral change and triaging them to appropriate next steps
• Build rapport, empathize, motivate, and encourage people towards healthy changes, regardless of culture, religion, economic background
• Maintain call audit scores to ensure quality calls to our individual consumers
• Maintain defined scheduled adherence on a weekly basis to ensure maximum levels of service to our customers
• Meet or exceed monthly coach satisfaction expectations to maintain perceived value and strengths to the individual consumer and capture feedback for individual development goals
• Work cross-functionally and collaboratively with other departments and staff to achieve program goals on time and on budget
• Attend, participate and arrive on time to all required meetings with a professional, team oriented presence
• Work and interact with professionals as part of an interdisciplinary team
• Accept constructive feedback for continual improvement
• Contribute to a team atmosphere where a team approach is highlighted and valued
• Adapt, embrace and engage in changes required to achieve value and productivity that are exemplified but not limited to the Wellness Value Drivers
• Monitor and facilitate workflow, maximizing resources to provide quality, consumer and company focused services
• Identify problem areas and develop contingency plans
• Deliver excellent customer service 
  
   

Position is OFFICE BASED in the Phoenix, AZ, call center.

4425 E COTTON CENTER BLVD
PHOENIX, AZ 85040

This is not a work from home opportunity.

• Bachelor’s degree in areas like nutrition, psychology, public health, health education, dietetics
• 1+ year of demonstrated success in health education/ wellness coaching of individuals in disease prevention, health promotion, and behavior change
• Certification in health/wellness coaching and working knowledge of health behavior change theories and motivational interviewing techniques are desirable
• Proven administrative abilities, with Microsoft Office and web based software application skills to manage consumer data
• Excellent written, verbal and interpersonal communication skills
• Ability to work morning, afternoon, evening and Saturday shifts and commute regularly to the Phoenix call center
   

OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.



OptumHealth helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their health care needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.



At OptumHealth, you will perform within an innovative culture that's focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined.



Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.