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Bilingual Reproductive Healthcare Assistant II - Madison, WI Job ID: JM20130105-80848 Employer Name: PPWI - Planned Parenthood of Wisconsin, Inc.Description:PLANNED PARENTHOOD OF WISCONSIN, INC.MADISON, WIBILINGUAL REPRODUCTIVE HEALTHCARE ASSISTANT IIAt Planned Parenthood of Wisconsin, Inc. (PPWI), we work to provide quality, affordable health care services, comprehensive education, and strong advocacy. We serve over 70,0 patients annually in 26 health centers statewide, making us the largest and most trusted reproductive health care provider in Wisconsin. Our goal is to help keep Wisconsin safe, healthy and strong!This is an excellent opportunity for a Bilingual (English/Spanish) Reproductive Healthcare Assistant II (40hrs/wk) at our Madison South Health Center.PURPOSE of POSITION:Intermediate level position responsible for all supporting functions in the delivery of reproductive health care services. Performs at least one Medical Assistant front or back office function. Assist patients by providing testing, screening, and education required for the provision of medical reproductive health care and to provide non-judgmental, empathetic education and communication on options for patients, as required.QUALIFICATION REQUIREMENTS:To perform this job successfully, an individual must be able to perform each essential duty at a satisfactory level. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to work independently and as a team member. Excellent written and verbal communication skills required. Ability to relate to diverse communities. Possess a warm, caring manner. Accuracy and attention to detail are essential. Ability to read and implement written instructions. Ability to physically assist a patient in distress. Computer skills desirable. Professional appearance and attitude. Availability to work flexible hours and travel to other area PPWI clinics as needed. Some positions require bilingual skills and/or venipuncture skills. May require a valid drivers license and a reliable means of transportation.EDUCATION and/or EXPERIENCE:* High school diploma or equivalent. * Health care worker certification (to be completed prior to six months period). * Experience in clinical setting desired. * Reproductive health care experience required. * Must be bilingual in both English and Spanish.ESSENTIAL DUTIES and RESPONSIBILITIESincluding, but not limited to, the following:Adhere to agencys policies, procedures, and protocol. This may include successfully completing agency, regional and/or state certification requirements (e.g. CPR certification for health care workers, HIV / CTS training, IM injection and venipuncture training, lab skills check off training).Independently perform at least three of the following functions:A. Front office duties, including, but not limited to:* Greet patients, answer phones, refer calls, make appointments * Prepare and assemble charts, checking for completeness, errors, signature and appropriate assembly * Process lab results * Maintain patient records * Access client finances, which may include verifying insurance, health plan authorization and Title 19 cards; collect fees per agency guidelines; complete appropriate forms and obtain signatures per agency policy * Complete related financial / statistical paperwork for clients * Copy / transfer charts as needed * Request medical records as needed * Refer medical complaints / questions * Monitor clinic flow * Input and update computer patient data informationB. Back office duties, including but not limited to:* Obtain medical history, interview and educate clients ensuring informed consent * Handle difficult counseling situations with clients on such subjects as rape, STIs, risks of sexual activity for early teens, and late abortions * Perform basic lab work (Hgb, pregnancy tests, urine dipsticks, Rh testing, etc.) * Package specimens for outside lab tests, record lab results and sort out normal/abnormal test results to distribute to appropriate staff members in a timely fashion * Obtain vital signs (blood pressure, height, weight, hgb, etc.) * Accompany clients during procedures, as necessary * Clean and sterilize equipment * Assist Nurses and Clinicians, as needed * Perform venipuncture and IM injections, as necessaryC. Perform pregnancy testing and education:* Obtains medical history, interviews and educates clients ensuring informed consent * Performs basic lab work (pregnancy tests) * Performs options and abortion education per agency protocol, making appointments/refers for follow-up medical servicesD. One significant administrative program, such as:* Follow-up of abnormal test results * Ordering and inventory maintenance (forms, medical equipment) * Establishing on-going referral and information sharing relationships with other providers and social service agencies within the centers community * Monthly statistics * Ledgers and accounting * Computer data entryE. HIV counseling program / HIV CTS trainingAct as manager in absence of Clinic Manager, as assigned.Comply with infection control, safety and emergency guidelines.Work to ensure client satisfaction. Establish rapport with clients, remaining cognizant of and responsive to needs for medical and educational care delivered in a professional, expedient manner.Provide appropriate resources as necessary.Perform clerical and administrative duties, such as bookkeeping and follow-up (i.e. medical records, etc.), as required.Stock exam and interview rooms. Follow inventory control policies and assist in monthly inventory, as needed.Display initiative in maintaining a neat and tidy appearance in all areas of clinic, including office cleaning as needed.Prepare center for opening and secure for closing, as required.OTHER DUTIES and ABILITIES:* Keep current on relevant anatomy and physiology, methods of contraception, STIs, pregnancy, adoption, early prenatal care, education techniques, community resources, agency protocol, referral procedures, and all Planned Parenthood programs. Must attend mandatory trainings. * Assist initial training of new staff and volunteers by demonstration of techniques and procedures and by observation. * Perform other duties as may be assigned by the Clinic Manager. These may include occasionally needed specialized services such as services for developmentally disabled clients and specialized patient education programs.Requirements:Travel 0 - 25%Expertise Medical Assistant/other cert.Education High SchoolJob Type Full TimeLocation WI - CentralYears of Experience 1-3 yearsPreferred Language English
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