Description |
Title: CRM Customer Support (Bilingual English/German 5am-1pm)Location: TX-nullPDS Tech is looking for CRM Customer Support Reps in Richardson, TX. Candidates need to be bilingual in English and German. Salesforce.com/CRM experience a plus. * Work with a broad set of clients to analyze their success and present early life solutions to strengthen their adoption of salesforce.com and help ensure early life success * Quickly analyze client''s CRM business objectives; determine the best approach for them to leverage our capabilities in order to maximize their return on using our service * Proactively record customers' critical success factors, prioritized actions, metrics for success, and any issues * Quickly and effectively analyze the adoption situation of assigned clients; provide keen insight into exactly how customers are using the service, anything we can do to improve their ROI on the service, and set them on the path to success * Ability to manage the client engagement in an efficient, effective limited timeline * Act as liaison between Onboarding Team Manager and the client base to understand revenue offerings and escalate critical product issues * Originate escalations of critical customer issues such that management is keenly aware of issues; provide input to a barometer report that summarizes the overall ''health'' of the account and their use of our service. * Work collaboratively with Account Executives and CFL teams who are responsible for customers and programs across this diverse account base.Skills & ExperienceBusiness Expertise:Strong CRM understandingAbility to communicate with customer executivesExhibit effective persuasive skillsAbility to propose industry/CRM best practices to customers given the reference materialEffective contributing member in a small, high performance teamHands on working knowledge of Salesforce.comExcellent persuasive, presentation, written and verbal communication skillsVery efficient work habits that allow a significant level of multi-takingWork well under pressureComfortable with a new program that might undergo revisions and changes in proceduresDetailed, organized, and results orientedAbility to effectively prioritize and escalate customer issues as neededUnderstanding of Internet technologiesDemonstrated problem solving and troubleshooting expertiseAbility to give input to improve missing processes as program scalesProven time management skills with the ability to prioritize tasksTechnical Expertise:BS/BA Preferred, or AS with one year related experience in a technical support or other customer-facing roleADM 201CRM Industry Computer Certification required?Skill in providing an exceptional customer experienceSkill in verbal and written communication to analyze, interpret and address customer needsDemonstrated analysis, problem solving and skills troubleshooting expertise?Detailed, organized and results orientedAbility to multi-task and perform effectively under pressure?Ability to effectively prioritize and escalate customer issues as required? PDS Tech, Inc. is proud to be an Equal Opportunity Employer - Minorities/Female/Disabled/Veteran (EOE M/F/D/V)Founded in 1977, PDS Tech, Inc. is one of the nation''s premier specialty staffing firms with 31 offices nationwide. We offer a full range of benefits including: * Health insurance * Paid holidays * Weekly payroll * Immediate 401(k) eligibility * Completion bonuses * TrainingPlease note availability of benefits may vary by position.PDS specializes in Engineering and IT arenas including Aerospace, Defense, Electronics, Telecommunications, Automotive, and Energy just to name a few. Our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first-hand. For more information about PDS, please check our website,http://w.pdstech.com/$ PDS pays for referrals! $We pay thousands each month in referral bonuses!Contact a recruiter for details.To find a branch near you, look at ourBranch LocatorThis position may require you to submit to and pass a drug test and/or background check. If this is a hands-on position, you may also be required to pass a safety and productivity examination. PDS Tech, Inc. will comply with all applicable federal and state laws governing the use of such background checks and drug tests.
|
Requirements |
See job description.
|
|
