Description |
Title: CRM Customer Support (Bilingual English/French 5am-1pm)Location: TX-nullPDS Tech is looking for CRM Customer Support Reps in Richardson, TX. Candidates need to be bilingual in English and French. Salesforce.com/CRM experience a plus.* Work with a broad set of clients to analyze their success and present early life solutions to strengthen their adoption of salesforce.com and help ensure early life success * Quickly analyze client''s CRM business objectives; determine the best approach for them to leverage our capabilities in order to maximize their return on using our service * Proactively record customers' critical success factors, prioritized actions, metrics for success, and any issues * Quickly and effectively analyze the adoption situation of assigned clients; provide keen insight into exactly how customers are using the service, anything we can do to improve their ROI on the service, and set them on the path to success * Ability to manage the client engagement in an efficient, effective limited timeline * Act as liaison between Onboarding Team Manager and the client base to understand revenue offerings and escalate critical product issues * Originate escalations of critical customer issues such that management is keenly aware of issues; provide input to a barometer report that summarizes the overall ''health'' of the account and their use of our service. * Work collaboratively with Account Executives and CFL teams who are responsible for customers and programs across this diverse account base.Skills & Experience: * Strong CRM understanding * Ability to communicate with customer executives * Exhibit effective persuasive skills * Ability to propose industry/CRM best practices to customers given the reference material * Effective contributing member in a small, high performance team * Hands on working knowledge of Salesforce.com * Excellent persuasive, presentation, written and verbal communication skills * Very efficient work habits that allow a significant level of multi-taking * Work well under pressure * Comfortable with a new program that might undergo revisions and changes in procedures * Detailed, organized, and results oriented * Ability to effectively prioritize and escalate customer issues as needed * Understanding of Internet technologies * Demonstrated problem solving and troubleshooting expertise * Ability to give input to improve missing processes as program scales * Proven time management skills with the ability to prioritize tasksTechnical Expertise: * BS/BA Preferred, or AS with one year related experience in a technical support or other customer-facing role * ADM 201CRM Industry Computer Certification required? * Skill in providing an exceptional customer experience * Skill in verbal and written communication to analyze, interpret and address customer needs * Demonstrated analysis, problem solving and skills troubleshooting expertise? * Detailed, organized and results oriented * Ability to multi-task and perform effectively under pressure? * Ability to effectively prioritize and escalate customer issues as required?
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Requirements |
See job description.
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