Description |
Title: Customer Service Consultant - Bilingual in Japanese, French, German or KoreanLocation: US-CA-ROCKLINOther Locations: * Ability to identify and report any critical or reoccurring customer service issues to Supervisor. * Manage customer inquiries by providing product information and processing orders. * Ensure a superior customer experience that fully supports the Gap Inc. brand promises. * Possess exemplary customer service skills. * Ensure timely, one-call resolution with customers. * Utilize suggestive sales techniques to meet established targets * Demonstrate conflict resolution and interpersonal communication skills in order to help deescalate customer issues while remaining empathetic in tone and demeanor. * Utilize effective time management and prioritization skills in order to handle a high volume of calls in a fast-paced environment. * Comfortable working in a team focused environment. * Flexibility and adaptability to rapid change. * Initiate and maintain professional communication. * Maintain motivation, identifying personal strengths and opportunities and work withsupervisor to develop career enhancing skills. * Strong PC skills including internet and windows-based applications * Knowledge of apparel and fashion terminology * Strong verbal communication skills * High School Diploma or GED equivalent. * Minimum 6 months of customer service and sales experience * Bilingual in Japanese, French or German
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Requirements |
See job description.
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