Senior Rental Representative - Knoxville, Tennessee, United States
Job information
Posted by: Penske  Hiring entity type: Transportation  Work authorization: Not Specified for United States Position type: Direct Hire, Full-Time  Compensation: ****** Benefits: See below Relocation: Not specified  Position functions: Customer service & support Retail Sales   Travel: Unspecified  Accept candidates: from anywhere	Languages: English - Fluent Spanish - Fluent   Minimum education: See below  Minimum years experience: See below  Resumes accepted in: English Cover letter: No cover letter requested Job code: 1302899 / Latpro-2475326  Date posted: May-07-2013 State, Zip: Tennessee, 37916
Description Description   Position Summary: Perfect for senior level college students looking to gain real working experience with a stable organization. Must have a valid drivers license will be pulling up equipment for customers. Strong customer service skills required. Prefer a person with retail/customer service/transportaion background.   A Penske Senior Rental Representative demands a confident individual with customer service orientation, strong interpersonal and telephone skills, who will provide front line contact with prospects, manage a large fleet of vehicles, match vehicle demand with availability, coordinate all aspects of customer's accounts and ensure complete customer satisfaction in a fast paced environment.   Major Responsibilities:   -Compute charges for merchandise or services and receive payments. -Prepare merchandise for display, or for purchase or rental. -Recommend and provide advice on a wide variety of products and services. -Answer telephones to provide information and receive orders. -Greet customers and discuss the type, quality and quantity of merchandise sought for rental. -Keep records of transactions, and of the number of customers entering an establishment. -Prepare rental forms, obtaining customer signature and other information, such as required licenses. -Inspect and adjust rental items to meet needs of customer. -Explain rental fees, policies and procedures. -Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints. -Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. -Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. -Check to ensure that appropriate changes were made to resolve customers' problems. -Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. -Refer unresolved customer grievances to designated departments for further investigation. -Determine charges for services requested, collect deposits or payments, or arrange for billing. -Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers. -Other projects and tasks as assigned by supervisor Requirements Qualifications   -At least 1 year of customer service experience required -Sales experience (retail, consumer, B2B) preferred -High School diploma or equivalent required -Some college or Bachelors degree preferred -Bilingual, Spanish, preferred -Ability to work at least one day on weekend required -Basic computer skills including Microsoft Word, Excel, Outlook required -Customer service skills, dealing with people, flexibility, phone skills, team player -Valid drivers license required -Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required -The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate must regularly lift and /or move up to 25lbs/12kg, frequently lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the associate is regularly required to stand; walk; sit and talk or hear. The associate is frequently required to use hands to finger, handle, or feel and reach with hands and arms.   Penske Truck Leasing Co., L.P., headquartered in Reading, Pa., is a joint venture among Penske Corporation, Penske Automotive Group and General Electric. A leading global transportation services provider, Penske operates more than 200,000 vehicles and serves customers from more than 1,000 locations in North America, South America, Europe and Asia. Product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, transportation and warehousing management, and supply chain management solutions. Visit www.GoPenske.com to learn more about the company and its products and services.   Penske Truck Leasing Co., L.P., headquartered in Reading, Pa., is a joint venture among Penske Corporation, Penske Automotive Group and General Electric. A leading global transportation services provider, Penske operates more than 200,000 vehicles and serves customers from more than 1,000 locations in North America, South America, Europe and Asia. Product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, transportation and warehousing management, and supply chain management solutions.   Penske is an Equal Opportunity Employer Women and Minorities are encouraged to apply

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