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Bilingual (Spanish/English) Customer Service Associate - (JG43614)Job Requisition ID: JG43614Job Title: Bilingual (Spanish/English) Customer Service AssociateJob Type: Full-timeLocation: Phoenix, AZJob Description:To be considered for these positions please submit your resume to this posting!Fiserv Customer Service Hiring Event (walk- ins welcome!)We are looking for Bilingual (Spanish/English) customer service associates!Candidates will be able to get a real jump start on the interview process by completing our pre-employment computer based assessments and interview. Please ensure you bring a copy of your resume to the job fair and come dressed for success! When: Wednesday May 22nd from 9am-1pm Thursday June 6th from 1pm-6pmWhere: 4801 E. Thistle Landing Drive, Phoenix, AZ 85044Position Schedules:* FULL TIME (40 hours per week)2nd shift schedules. Schedules require working both weekend days and will have 2 days off during the week. * PART-TIME (25 hours per week). Schedules are 6am-11am Monday-Friday. Paid Training for approximately 5 weeks.6% language differential will apply to all hours!12% shift differential will apply to some evening hours and all weekend hours!Positions start Monday July 8th!Customer Service RepresentativeProvide communications and support for customers and simple problem solving between the company and assigned customers.Job Responsibilities: Under general supervision, respond to basic and routine inquiries through phone or e-mail contact with customers and prospects about the companys products or services. Provide communications and support for customers and simple problem solving between the company and assigned customers. Follow standard scripts and procedures to resolve basic customer questions. Use a computer system to track information, questions, answers, and product orders. Promote and maintain positive customer relations utilizing service excellence techniques. May perform minimal selling and promotion of products and services. Document problems and corrective procedures per established guidelines. May assist in training less experienced associates. Performs other duties as required.Job Requirements:Education RequiredHigh School Diploma or equivalentExperience RequiredOne to two years related experience. Must be able to follow detailed guidelines to arrive at appropriate solutions to customer questions and needsSkills and Knowledge RequiredKnowledge base focused on job duties and skills required to complete assigned tasks, with an intermediate knowledge of the organization in order to answer questions.Good organizational and communications skills and an intermediate level of technical skills. Possess the ability to learn business methods and practices in the financial services industry in general and business unit products in particular.Must be able to work under pressure.Must be able to sit, answer phone calls and use a computer for long periods of time.Fiserv, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.
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