Description |
Customer Service Specialist
Bilingual/Bicultural speaking Spanish/English
Future Hiring - Late Summer, Early Fall 2013
Tacoma, WA
Are you looking for future opportunities utilizing your compassion for others and your ability to help others learn new concepts and tools? Our Customer Service Specialist (CSS) position educates members on confusing terminology, policies, and tools such as myregence.com, to assist in their role as a more active health care consumer.
Key qualifications and experience:
Spanish fluency required (conversational and writing skills)
1 year customer service call center experience or 1 year customer service experience such as insurance, retail, banking, restaurant, hospital medical office or other experience with extensive customer service contact
Proficient PC skills and prior experience in a PC environment;
30 wpm typing skills with 95% accuracy
Knowledge of medical terminology and coding preferred
High school diploma or GED
In addition, candidates must be able to:
Apply mathematical concepts and calculations, interpret policies and procedures
Make decisions and exercise good judgment in a complex and rapidly changing environment
Demonstrate initiative in researching and resolving benefit, eligibility and claims issue
Work under stress and pressure and respond to inquiries with tact, diplomacy and patience
Exercise discretion on sensitive and confidential matters
Regence employees are part of the larger Cambia family of companies, which seeks to drive innovative health solutions. We offer a competitive salary and a generous benefits package. We are an equal opportunity employer dedicated to workforce diversity and a drug and tobacco-free workplace. A drug screen and background check is required.
Regence is 2.2 million members, here for our families, co-workers and neighbors, helping each other be and stay healthy and provide support in time of need. We've been here for members more than 90 years. Regence is a nonprofit health care company offering individual and group medical, dental, vision and life insurance, Medicare and other government programs as well as pharmacy benefit management. We are the largest health insurer in the Northwest/Intermountain Region, serving members as Regence BlueShield of Idaho, Regence BlueCross BlueShield of Oregon, Regence BlueCross BlueShield of Utah and Regence BlueShield (in Washington). Each plan is an independent licensee of the Blue Cross and Blue Shield Association.
If youre seeking a career that affects change in the health care system, consider joining our team at Cambia Health Solutions. We advocate for transforming the health care system by making health care more affordable and accessible, increasing consumers engagement in their health care decisions, and offering a diverse range of products and services that promote the health and well-being of our members. Cambia's portfolio of companies spans health care information technology and software development; retail health care; health insurance plans that carry the Blue Cross and Blue Shield brands; pharmacy benefit management; life, disability, dental, vision and other lines of protection; alternative solutions to health care access and free-standing health and wellness solutions.
|
Requirements |
See job description.
|
|
