Description |
A Phone Banker spends nearly 100% of his/her time on the phone answering questions for Wells Fargo customers. The working environment is fun and relaxed with a casual dress code but is also demanding and structured, and involves overcoming customers banking concerns which can include some escalated issues. Phone Bankers are expected to sell products and services and achieve aggressive sales goals which are measured daily. Our best Phone Bankers thrive on customer interaction and never miss an opportunity to enhance the customer s relationship with Wells Fargo by marketing new products and services. They always handle each customer with a friendly, courteous touch while following strict procedures for handling various types of inquiries. We provide our Phone Bankers with continuous coaching and development which not only enhances their ability to provide exemplary service and product solutions to our customers, but also enhances the Phone Bankers career growth. Our successful bankers demonstrate self-motivation, a positive attitude, have the ability to work well on a team and have a solid work history. They also demonstrate strong listening, written and verbal communication skills. They are receptive to coaching and feedback, have the desire to meet/exceed goals and solve problems while working in a fast paced environment. Our Phone Bankers play a critical role in our customers lives; therefore, predictable and reliable attendance is an essential function of the position. Basic Qualifications: 6 months customer service and sales experience. Minimum Qualifications: Experience with supporting both Spanish and English speaking customers. The successful passing of the language proficiency assessment is required to qualify for the bilingual Spanish/English queue (administered during the interviewing process) . Ability to navigate computer applications in a Windows-based environment, including the ability to use search tools like Google to find information. Currently hiring for our class starting on: June 17th, 2013 Must be available to attend a paid training course: Training hours are: To be determined Current schedule being offered after training are: 6:30am to 3:00pm All schedules will include split days off will include one day at the weekend. Salary $12.38 to $13.46 per hour . A shift differential of %5 for those that qualify for support in the Spanish/English bilingual queue. How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psp/PSEA/APPLICANT_NW/HRMS/c/HRS_HRAM.HRS_CE.GBL?Page=HRS_CE_HM_PRE&Action=A&SiteID=1&Opening=3744061. WELLS FARGO IS AN AFFIRMATIVE ACTION AND EQUAL OPPORTUNITY EMPLOYER M/F/D/V.
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Requirements |
See job description.
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