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French Bilingual Customer Care Associate IAutoReqId 6317BRLocation/Worksite MI, AdaType of employment Full Time : FShift 2Company Profile As a $11.3 billion dollar pioneer in the direct selling industry, Amway has been helping the world live better lives since 1959. With more than 20,0 employees worldwide, we are a consumer goods manufacturer supporting more than three million independent business owners who provide products and services in 80-plus countries and territories.Based inAda,Michigan, Amway is a top selling global brand not limited to health, home and skincare innovation. We are a company committed to providing employees with challenging career opportunities, a comprehensive total rewards package, profit sharing, tuition assistance, product discounts and an award-winning wellness program with on-site fitness facilities inAda,MichiganandBuena Park,California.Here, you have the opportunity to add value and be valued to deliver your highest value professionally, while building relationships with exceptional people who genuinely valueyou.Job Description French Bilingual Customer Care Associate IThe Customer Care Associate I will be a member of our Customer Service team and will report directly to a Supervisor for Customer Support. This role requires fluency within the French language, written and spoken. This role is the first contact our Independent Business Owners (IBOs) and customers will have to address questions and concerns via telephone and internet. This position requires professional, friendly and efficient communication skills, in order to serve our customers needs effectively. Training will be provided for company specific information.The successful individual will leverage their proficiency toProvide friendly, helpful service to all internal and external customers through accurate and proficient utilization of the knowledge management tool and additional training receivedProcess customer orders and business maintenance requests efficientlyProvide bilingual customer support in FrenchThe accomplished individual will demonstrate progressive experiences inExcellent customer service skills, strong problem solving skills, and the ability to effectively coach and educate contacts on a broad range of business processes, information and systemsHigh level attention to detail, specifically with accuracy in keying numbersThe ability to quickly learn and adapt to a frequently changing business environment and effectively serve as an advocate for our IBOs and customersAn outstanding professional will have the following credentialsAssociates degree or Bachelors degree in Business Administration or related field is preferredDemonstrated fluency in English as well as French2 years of experience within a customer service environmentAmways exceptional benefits package includes: Medical, dental, prescription and vision insurance; 401(K) participation; Profit Sharing; Bonus Eligibility; Fitness Center; product discounts. Look into how Amway can transform your career! Visit our web site to apply: http://w.amway.com/en/about-amway/careers. Reference AutoReqID 6317BR. EOE. For additional information, check us out atw.linkedIn.com/company/amway,w.facebook.com/AmwayTalent, andw.twitter.com/AmwayTalent.
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