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Title: CUSTOMER SERVICE ASSOCIATE - CALL CENTER - BREA (BILINGUAL: JAPANESE)Location: CALIFORNIA-BREAJob Number: 25826Headquartered in San Francisco, UnionBanCal Corporation is a financial holding company with assets of $97.0 billion at December 31, 2012. Its primary subsidiary, Union Bank, N.A., is a full service commercial bank providing an array of financial services to individuals, small businesses, middle-market companies, and major corporations. The bank operated 447 branches in California, Washington, Oregon, Texas, Illinois, and New York as well as two international offices, on December 31, 2012. UnionBanCal Corporation is a wholly-owned subsidiary of The Bank of Tokyo-Mitsubishi UFJ, Ltd., which is a subsidiary of Mitsubishi UFJ Financial Group, Inc. Union Bank is a proud member of the Mitsubishi UFJ Financial Group (MUFG, NYSE:MTU), one of the world's largest financial organizations. Visitw.unionbank.comfor more information.Job SummaryReporting to the Supervisor of the Japanese Customer Service Unit, the Customer Service Associate is responsible for providing extraordinary customer service to the Japanese deposit customer of the bank. Resolve problems, answer questions, handle transaction, arrange for special requests, and make decisions under assigned authority. Provide a high level of responsiveness when working with clients and account officers/sales officers regarding a customer relationship. Analyze data and make recommendation as to exposure and possible risk to the bank on, new accounts, wire transfers, book transfers, overdraft conditions and uncollected funds usage.Major Responsibilities * Handle requests from customers for deposit related activities such as the opening of new accounts and time deposits, wire transfers, stop payments, issuance of cashier's checks, foreign drafts and problem resolution. Respond to customer inquiries regarding deposit products, account analysis, service charges, and cash management services. * Resolve routine problems of limited scope and complexity following established policies and procedures. Coordinate with various bank departments in the identification and resolution of operational issues. Other Responsibilities * Review credit report, gather information, recommend items to be returned or paid and inform account officers of any OD, NSF or UCF situation. * Contact customers in accordance with request from account officer.The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.Qualifications:* Bilingual skills required: Japanese and English * Must be available to work 11:00 a.m. to 7:30 p.m. * Excellent communication skills required * Able to work independently with maximum efficiency * Ability to prioritize and organize multiple tasks with excellent follow up * Flexibility and willingness to work any schedule * PC knowledge (Microsoft Office Suite) * High School diploma or equivalent is required * Prefer previous experience in a banking or financial call center environmentUnion Bank is committed to leveraging the diverse backgrounds, perspectives, and experiences of our workforce to create opportunities for our people and our business. EOE. M/F/D/V Job: Customer Service / Call Center
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