Description |
The Clinical Services Supervisor oversees Hospice Aides. This position ensures that hospice services as identified in the patient's initial assessment, comprehensive assessment and future updated assessments are met.
The Clinical Services Supervisor acts on behalf of the Clinical Service Manager in their absence.
Primary Responsibilities:
- Supervises Hospice Aide care delivery (and other assigned ancillary staff), ensuring the needs of the patient are met as identified in the patient's initial assessment, comprehensive assessment, updated assessment and associated plans of care.
- Provides coordination of patient care and ensures continuous assessment of each patient's and family's needs and implementation of the IDG plan of care.
- Ensures all documentation of services meet regulatory, federal hospice guidelines and internal documentation standards.
- Serves as a nurse liaison with staff, physicians, vendors, other agencies, hospice programs and individuals that have contracted agreements.
- Serves as a liaison between the CSM, CSD, Medical Director, clinical staff and community outreach representatives regarding clinical problems and progress in patient care.
- Serves as a liaison between hospice staff, patients and families.
- Supervises the day to day quality of care provided including, but not limited to, orientation, scheduling, education, and support of assigned staff.
- Participates in review and implementation of hospice policies and procedures.
- Reviews/monitors/ approves payroll, mileage.
- Acts as a resource / mentor for staff regarding clinical issues, documentation, problem solving and appropriate customer service behavior.
- Communicates with clinical staff regularly / effectively regarding organizational changes and updates, practice expectations and other matters of importance.
- Manages team schedules to assure services are available 24 hours a day, seven days a week.
- Assures that problems/grievances/service failures experienced by individual patients/families or referral sources are addressed with team members and vendors to ensure they are resolved promptly and satisfactorily
- Facilitates communication between staff and corporate resources
- Completes all job duties in a manner that meets the accepted standards of practice and the Evercare Hospice & Palliative Care Policies and Procedures
- Commitment to Mission, Vision, Values and excellent customer service
- Contributes to achieving the company's mission
- Completes other duties as assigned
- Works collaboratively with others to achieve goals
- Works on-call as required
QUALITY IMPROVEMENT
- Participates in the quality assessment and performance improvement program
- Participates in hospice/ vendor in-service trainings
- Follows accepted standards of practice for effective infection control and safety
- Participates in quality improvement reviews and evaluations of service delivery
- Monitors clinical records and all team activities to ensure that they are accurate, complete and meet required standards in accordance with policy
- Assists with surveys and requests from regulatory bodies and intermediaries
- Performs chart reviews routinely to assure there is evidence that quality care is being delivered
- Continually assesses hospice services, patient outcomes, family / patient satisfaction, cost of services, LOS and operational effectiveness to ensure optimal care delivery
- Demonstrates knowledge of state licensure, federal certification and accreditation requirements
PROFESSIONAL DEVELOPMENT
- Engages in on-going self-development plan to build personal leadership skills, organizational knowledge, and enhance knowledge of the industry
- Identifies and addresses skill and/or knowledge gaps to fulfill job responsibilities
- Seeks opportunities to network with colleagues, share experiences, willingness to provide direct support, solicit feedback and exchange ideas
- Develops and achieves professional growth goals and objectives and reviews with supervisor
TALENT MANAGEMENT/STAFF DEVELOPMENT
- Utilizes United Health Group and Ovations human capital practices to recruit, to hire and to on-board employees to ensure top talent is in place to meet patient and family needs
- Able to develop and recognize employees to maximize potential and retention
- Effectively uses available recruiting and hiring tools
- Ensures education and training needs are identified and programs are in place to address needs and gaps
- Works with the Executive Director or Clinical Service Director on a plan for staff retention
- Seeks opportunities to network with colleagues, shares experiences, and willingness to provide direct support, solicit feedback and exchange ideas.
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Requirements |
Qualifications:
- RN license in the state of AZ
- 1-2 years of management/supervisory experience
- Knowledge of disease processes and end of life care
- Reliable transportation
- Excellent oral and written communication skills
- Computer knowledge and experience.
Additional Assets Preferred:
- Hospice; highly preferred
- Home care
- Managed care
OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.
OptumHealth helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their health care needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.
At OptumHealth, you will perform within an innovative culture that's focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined.
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
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