Description |
Bilingual Spanish- Contact Center Online Banking RepresentativeWe invite you to explore the award-winning culture, people, rewards and opportunities that make Comerica Bank so special. Make your next career choice a confident one. The Contact Center Online Banking Representative is responsible for contributing to the overall success of our National Contact Center by meeting or exceeding prescribed customer service levels and executing operational objectives. This position handles a high volume of in-bound calls in a fast paced environment related to trouble shooting basic on-line and mobile banking issues. This position's work schedule may include occasional evenings and Saturdays. This position also requires sitting for extended periods of time and using a standard headset while communicating with customers by phone.Position CompetenciesSuccessful incumbents possess functional and technical skills, technical learning, problem solving skills, are informing, a drive for results, written communication skills, ethics and values, composure, listening skills and are focused on the customer.Comerica anticipates future openings for this position and welcomes you to apply and submit a resume. Comerica Bank uses IBM Lotus Notes for database, calendaring and e-mail functions.Reporting Information/LocationThis Bilingual-Spanish Contact Center Online Banking Representative position is located at975 S. Opdyke Rd, Auburn Hills, MI and reports to the Contact Center Supervisor. This position has no direct reports.Position Responsibilities1. Servicea. Meet or exceed individual productivity and quality referral goals.b. Analyze and resolve problems quickly while communicating effectively and documenting responses.c. Provide remarkable customer service by handling inbound and outbound customer service calls and offering problem resolution.d. Resolve customer disputes such as late charges, missing payments and misapplied payments.e. Troubleshoot and resolve on-line and mobile banking issues with emphasis on customer service.f. Develop an in-depth knowledge of consumer products and services and referring loans and deposit products to consumer and small business customers.g. Actively participate in sales meetings and offer creative ideas.2. Compliance/Operationsa. Ensure compliance with applicable federal, state and local laws and regulations, and Comerica's policies and procedures. Ensure compliance and completion of necessary compliance related training.b. Adhere to all contact center audit and compliance standards.c. Control losses by following policies and procedures.d. Successfully complete Contact Center training.3. Teamworka. Support our national contact centers and customers in various markets.b. Participate in team meetings, huddles and training.c. Provide suggestions to activities as it relates to promoting products.Total RewardsWe know that our employees are critical to our overall success. We are dedicated to investing in their future to maintain long-term relationships for lasting commitments. One of the ways we do this is to offer a comprehensive package of compensation and benefits programs which are regularly reviewed to maintain them at competitive levels. Your salary will be commensurate with your work experience.TravelTravel is not required of this position.
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Requirements |
See job description.
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