Description |
The Account Executive is the initial point of contact between Western Union and our agent base. The need for exceptional customer service to our internal and external consumers is essential for a successful candidate. The knowledge of marketing, sales and developing an agency is required. Understanding and conversing in Spanish is required. Maximize same store sales, sell new services and promotions, achieve call coverage and business review objectives. Key Responsibilities: Control Agent attrition Improve service quality provided by Agents to consumers Provide local market competitive intelligence, execute local marketing initiatives, and execute location and neighborhood merchandising Responsible for the administration and execution of Company plans, policies and procedures within the territory and for developing and achieving specific service and operational objectives; may be assigned select new agent target based on specific geographic needs Develop individual business plans for agent locations to help drive additional revenue Provide first level contact to agents within a specific territory Manage relationships to help provide exceptional customer service through retail Maximize revenue opportunities through adding and promoting additional WU products and services through our agent baseQualifications Bachelor's degree or 2-3 years equivalent experience Previous experience in outside sales or service of consumer products or financial services is a plus Bi-lingual (English/Spanish) is required Company InformationWith a 160-year history of connecting people when it matters most, Western Union continues to shape the world in which we live. Western Union offers one of the easiest ways for families and friends to send money and stay connected almost anywhere in the world. It all comes down to the relationships we've established over many years. We take pride in being close to our consumers. Together with our Agents, we speak our consumers' languages and live in our consumers' neighborhoods. And we share our consumers' cultures. We are a significant part of each other's lives.As a result, our Agents and employees are more like ambassadors. They are ambassadors of trust. Ambassadors of responsibility. And ambassadors of hope. They are the living, breathing manifestation of who we are as a company and everything we stand for: Integrity. Partnership. Opportunity. Passion. Teamwork.Relocation Eligible:No
|
Requirements |
See job description.
|
|
