| HGS |
| Call Center |
| Existing work authorization required for United States |
| Direct Hire, Full-Time |
|
US$21000 - 23000 |
401(k) -
Health Insurance -
Paid Vacation -
|
| No relocation assistance provided |
Administrative - Clerk
Customer service & support
Entry
Retail
|
| Minimal |
| in same state/locale |
|
English - Fluent
Spanish - Fluent
|
| High School |
| N/A |
English
|
| No cover letter requested |
|
No questions which require answers when applying for this job posting. |
| / Latpro-2482850 |
| May-23-2013 |
| Illinois, 61615 |
|
Description |
HGS is currently hiring for Bilingual Spanish Customer Service Representatives for our Call Center in Peoria, Illinois.
Company Information:
At HGS, we deliver superior customer service solutions for our clients who include some of the largest and most well known brand names in the world. Our solutions include inbound customer care, inbound sales and order taking, analytics and market research, product and literature fulfillment, and business process outsourcing.
We began in 1973 as Ruppman Marketing Services. In 2006, AFFINA became a wholly-owned subsidiary of HTMT Global Solutions. HTMT is a global customer contact center and business process outsourcing (BPO) company that is part of the Hinduja Group. In 2011, AFFINA became HGS. With the strength of HGS's global presence and exceptional performance, we can now seamlessly link geographically distant locations to create a global network of service and support centers.
Position Description
1. Identifies complex or technical problems, assesses needs, or sells products. Diffuses anger, shows empathy, troubleshoots, probes, and engages in active listening. Occasionally contacts other departments, clients or outside agencies supplying or seeking information.
2. Responds to customer contacts received via incoming calls, Internet, email or white mail in a professional manner to meet or exceed client expectations.
3. Researches answers from tools provided or background knowledge. Analyzes customer's needs or issues and selects course of action from many alternatives.
4. Adapts responses to customers with minimal scripting available. Handles a variety of problems, questions, or situations following established criteria. Operates with discretion within defined parameters.
5. Accurately data enters customer data for processing of orders and literature requests.
6. Maintains performance in accordance with departmental and Company guidelines to ensure the highest level of quality to our clients and their customers.
7. Performs assigned clerical duties to enhance departmental operations.
8. Attends on-going training meetings to properly update skills and information.
|
Requirements |
MINIMUM JOB REQUIREMENTS: (Education, Experience, Skills)
*Speaks Fluently English and Spanish
*Outstanding written and verbal communication
High School Diploma or GED
Scheduling flexibility in accordance with account requirements
Demonstrated customer service and troubleshooting skills
Data entry skills
Positive work history
Experience or demonstrated aptitude in account-specific knowledge
Excellent PC skills preferred
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