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Title: Inside Sales Associate Call Center Positions for Santee, CA. Spanish/English Bilingual a plus. Training Starts July 22, 2013**Location: United States-California-SanteeOther Locations:Inside Sales Associate Call Center Positions for Santee, CAClick here to watch our video in EnglishClick here to watch our video in SpanishFluency in Spanish and English is not required; receive a 5% language adjustment upon taking calls in English and Spanish.WHAT ARE THE RESPONSIBILITIES OF THE POSITION?This position resides within the call center and operates in a team-based environment. Inside Sales Agent responsibilities include:- Taking inbound phone calls from AARP members requesting insurance to meet their homeowner and automobile insurance needs. No Cold Calling.- Provide quotations and counseling on insurance coverages.- Applying and adhering to appropriate underwriting guidelines to determine customer eligibility and utilizing a professional sales model.- Candidates will demonstrate an expertise in cross-selling products and services as they relate to customer needs.- Works within established, measurable, call center metrics.- During our paid training program, you must successfully complete training and pass the California Property & Casualty licensing exam We are looking for professionals with retail, call center, inside/outside sales, customer service, insurance, claims or agency experience preferred. Qualifications include: * High school diploma or equivalent required * Knowledge of the sales process strongly preferred * Proven ability to achieve sales goals strongly preferred * Capability to effectively analyze and assess customer inquires * Ability to multi-task and attention to detail is critical in this position * Candidate must possess strong computer skills and ability to navigate in a Windows based environment. Advanced multi-tasking ability, ability to assist customer on phone while navigating through 8 programs, windows required * Typing speed of 25 wpm * Ability to adjust and succeed in a rapidly changing call center environment * Strong ability to quickly learn complex insurance product * Exceptional verbal and written communication skills and strong telephone etiquette and excellent telephone sales personality skills * Must be able to commit to work schedule on a long term basisWHAT IS THE COMPENSATION OPPORTUNITY? At the Hartford, our compensation philosophy is simple: we pay competitive base salaries and reward performance. In addition, you will be eligible to participate in our comprehensive benefits program including Medical, Dental, Life and Disability Insurance, a 401K Plan, an Employee Stock Purchase Plan and more.Starting salary range is approximately $28,0.00 to $31,0.00.Once training is complete, new hires will have an opportunity to earn up to an additional $2,0.00 to their base salaries in their first 12 months, and participate in a monthly service incentive program.WHAT ELSE CAN YOU TELL ME? * Start date is July 22, 2013 * Training hours: TBD, approximately 16 weeks, time off not allowed during training. Training will be on-site in Santee, however may be via virtual training from one of our other locations * Work shift after training: TBD, must be able to work evenings and weekends. * Must be able to commit to work schedule on a long term basis. * Working remotely from home may be available after successful completion of training. Also contingent on business need and individual performance. * Please note that many recruiters will correspond with you through your registered email address; please check it regularly. * To avoid emails from The Hartford being directed into your spam folder, please add the following email address to your contacts: Human Resourcesmailto:Resourcesnoreply.Talent@thehartford.comOur contact center is located in Santee, CA and offers a pleasant, professional, and engaging work environment and is committed to advancing the careers of our employees through personal and professional development. Our paid training program starts upon day one of employment and prepares you for the position- it is not necessary to have a background in insurance. This position requires a thorough and extensive background investigation that will check your work history, criminal history, military service if applicable, education records, and any declared licenses and certifications. The Hartford prides itself on integrity and ethics. If made on offer, employment is contingent upon a successful background check.Please insure that all information you provide to The Hartford is complete and accurate, including information on your resume and application.Our Core Values: Integrity .Financial Discipline .Diversity & Inclusion .Customer Focus .Winning Spirit .TeamworkThe Hartford is an Equal Opportunity Employer and Affirmative Action Employer.The Hartford maintains a drug-free workplace.
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