Call Center Representative -- Bilingual (AZ) - Scottsdale, Arizona, United States
Job information
Posted by: PracticeMax  Hiring entity type: Other  Work authorization: Existing work authorization required for United States Position type: Direct Hire, Full-Time  Compensation: ****** Benefits: See below Relocation: Not specified  Position functions: Customer service & support   Travel: Unspecified  Accept candidates: from anywhere	Languages: Spanish - Fluent   Minimum education: See below  Minimum years experience: See below  Resumes accepted in: Cover letter: No cover letter requested Job code: 252441214 / Latpro-2483932  Date posted: May-18-2013 State, Zip: Arizona, 85271
Description Call Center Representative -- Bilingual (AZ)Location: Scottsdale, AZSalary Range: DOEExempt/Non-Exempt: Non-ExemptBenefits: Excellent compensation and bonus opportunities. Great benefits to include 401(k) and generous PTO. Opportunities for advancement.Employment Type: Full TimeDepartment: Patients ServicesDescription: This position is responsible for answering incoming patient calls, as well as placing outbound collection calls for multiple medical clients and documenting all calls consistent with established procedures. The Call Center is open from 8am ? 5pm Monday through Friday; work schedule may be flexible.PracticeMax provides business solutions to healthcare providers in a variety of specialties. For more information about PracticeMax please visit http://w.practicemax.com.We offer competitive pay, flexible schedules, and excellent benefits for full time employees including health, dental, vision, 401(k), life, AD&D, paid time off and holidays.Duties: PERFORMANCE RESPONSIBILITIES:? Answer incoming calls according to procedure and Departmental standards? Places outbound collection calls according to procedure and Departmental standards? Reliable and punctual by maintaining a good attendance record and arriving at work and returning from lunch and breaks on time.? Team player being supportive of Department and Company goals and policies.? Any other job tasks as assigned.? Cross-train for tasks assigned to the team to ensure continuity of all tasks when needed for backup.? Ensures HIPAA guidelines are respected by safeguarding protected health information in the capacity of the positions duties and responsibilities.Qualifications: PROFESSIONAL:? Call Center experience? Basic understanding of Medical Terminology? Healthcare billing experience preferred? Knowledge of Microsoft Office (specifically Word and Excel)? Proficient data entry skills? Excellent written, verbal and interpersonal communication skills? Bilingual (English/Spanish)? General math aptitude including working with percentagesPERSONAL:? Ability to work effectively with minimal supervision? Ability to work with confidential information? Highly motivated self-starter.? Organized and able to set priorities and meet deadlines Requirements See job description.

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