Description |
Company Description:
Bilingual Resources Group provides a full array of language-solution services in over 90 languages to corporations worldwide. These services include translation, interpretation, staffing solutions, website globalization, software localization.
Job Description:
Bilingual Customer Service Representative
New Orleans, LA.
The Bilingual Customer Service Representative is responsible for ensuring customer satisfaction in areas of order taking, warranty issues, and general information/support. Will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Duties & Responsibilities Required:
Call Center - Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints .
Enter miscellaneous individual orders.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Within predetermined limits, relay charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Respond to and resolve escalated customer issues (by phone) in a timely an appropriate manner.
Education and Experience Required:
1-2 years experience in a high-volume call center is a MUST
Stable work history
Bilingual is a MUST Spanish/English, Portuguese/English, French/English
Skills Required:
Strong data entry and computer skills
Excellent communication skills
Detail-oriented
Good phone etiquette
Ability to work with difficult customers on the phone
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Requirements |
See job description.
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