Description |
Post Trade Derivatives Application Support Specialist (Spanish Speaking) Job ID #:23754 Location: US-IL-Chicago-One South Wacker Dr. Functional Area: Department:Operations - Client Services Position Type:Full-Time Regular Education Desired:Bachelors Degree or equivalent Relocation Provided:No Experience Desired:At least 3 years Travel Percentage:0 Position Responsibilities As an Application Support Specialist, you will provide support for the Stream Post-Trade Derivatives (PTD) products in the Americas. The Application Support Specialist is responsible for independent and advanced customer support. Day to day tasks involve investigation and resolving client issues, new installations, upgrades and any project specific to assigned customers. The wide variety of responsibilities will also require frequent interaction with the Sales, Product Management, Development, Quality Assurance, Documentation and Professional Services teams. The Application Support Specialist will assist global clients in using PTD products for their business needs. This role is highly customer focused and involves managing and dealing with large global and local financial institutions, researching and presenting business solutions, problem resolution, the logging and tracking of issues and raising the clients awareness of SunGards Stream PTD products. Position Responsibilities: Provide support on SunGards Stream PTD products for implementations and production support Answering client calls, responding to client e-mails, and logging new client issues Communicate with the client base by means of e-mail, phones, and Client Service Bulletins / Client Information Bulletins Work with clients to complete preliminary analysis on ad-hoc work and client requests Ensure that the client is educated on relevant Stream PTD products Manage client open issues log and work with client to prioritize issues Attend scheduled status meetings Participate on team projects and on presentations including potential, new client sales presentations Write project and implementation plans Work with business analysts, developers, and QA via the SDLC process Provide training and coaching on Stream PTD products to clients Work with upper management to achieve system / corporate goals Position Requirements Position Requirements: Experience in a Stream Ubix support or related role in capital markets environment either at a bank / broker or similar or within a service provision environment Strong industry knowledge of international capital markets specifically post trade, typically: o Understanding of various asset classes and properties FX, Equities, Fixed income, Futures and options o Understanding of contracts such as futures, stock lending / borrowing, repos and reverse repos o Strong knowledge of trade life cycle including middle and back office processes Quick learner and self-motivator and familiar with similar type of software / systems Strong written and spoken communication skills Proficient written and spoken Spanish a plus Able to work independently and within a team Strong problem solving skills Professional manner in dealing with clients, even under pressure Highly organized with the ability to manage a heavy workload in a dynamic environment Strong client management skills Proven project management skills Show aptitude for acquiring new technical skills Demonstrate a willingness to aggressively pursue knowledge Exhibit self-motivating skills Some remote off hours support is required Technical Requirements: The candidate must have SQL knowledge (Oracle) Experience working with databases(Oracle, Sybase, Sqlserver) Experience troubleshooting and configuring the following technologies (MQ Series, network connectivity, FIX/FIXML/FPML, SQL, Citrix) a plus Knowledge of Microsoft MS Office suite Knowledge of SalesForce College Bachelors Degree or equivalent preferred SunGards solutions for capital markets help banks, broker/dealers and futures commission merchants increase the efficiency and transparency of securities and derivatives processing. They also provide accounting, securities financing, data management and tax reporting across multiple platforms, asset classes and markets. Supporting the entire trade life cycle from execution to settlement, SunGard provides centralized transactional databases that deliver consolidated views of positions and risk. Capitalize on Change In speaking to our customers, we hear three universal business challenges that need to be addressed in an ever-changing financial services landscape: delivering transparency to internal and external stakeholders, increasing efficiency for cost management and leveraging networks for growth. Please join the conversation atw.sungard.com/ten. SUNGARD IS AN EQUAL OPPORTUNITY EMPLOYER. M/F/D/V Employment contingent upon successful completion of background investigation and pre-employment drug screen. As part of the selection process this role may require an assessment to determine suitability.
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