Description |
Job Posting Number: 24725BR
Job Posting Title: Patient Referral Coordinator
Job Posting Category: Office/Secretarial/Clerical Support
Work Site: MCHS - SW WI - La Crosse
Department: Call Center
Job Description
Responsible for providing accurate and efficient telehealth services including, but not limited to: general information, inbound and outbound referrals, class registration, assistance in selecting a provider, and assistance to patients or health plan members. Assists with maintaining assigned aspects of the Call Center software and measurement tools. The Call Center Customer Service Representative upholds the standards of the company wide customer services program and promotes quality service. The Call Center Customer Service Representative will serve as a communication link to facilitate patient transfers and physician consultation.
Basic Qualifications:
High School diploma or equivalent. Associate Degree in a Healthcare related field or Computer Technology preferred Computer skills with proficiency in Microsoft Word and Excel Spreadsheets and knowledge of software applications preferred.Able to type 40 WPM.Knowledge and understanding of medical terminology.Effective verbal and written communication skills.Exemplary telephone and interpersonal communication skills.Able to work simultaneously on many and varied tasks and to prioritize the completion of each.Able to tolerate stressful situations and frequent interruptions.Possesses strong problem solving and organizational skills with careful attention to detail.Ability to work effectively with minimum supervision and in limited physical space.Possesses openness to learning new skills and contributing to team effectiveness.
License or Certification:
Benefit Eligible: No
Exemption Status: Non-exempt
Hours/Pay Period: Pool Nonguaranteed Hours
Schedule Details: Day/PM Hours
Weekend Schedule:
Staffing Specialist: Cathy Wiste
Company Statement:
Mayo Clinic offers a wealth of job opportunities, but most essentially, it offers the chance to make a difference by helping others. Employees are mentored in Mayo's culture and our model of care, which values mutual respect, integrity, personal responsibility, innovation and communications.
Mayo Clinic is an affirmative action / equal opportunity educator and employer.
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Requirements |
See Job Description
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